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8 Mar 2025
I had the great honor of speaking at the Majlis Mohamed bin Zayed in Abu Dhabi, on the grounds of the Grand Mosque on The Future of Finance in the Age of Intelligence.
In attendance was His Highness Sheikh Khaled bin Mohamed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi.
Thank you to my family and the teams from Majlis Mohamed Bin Zayed, @provokemgmt, @StreamEvergreen and @FinancialBrand for the ongoing support.
youtu.be/Q6Uaq24dxuA?si=GJw4โฆ
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The cost of blending in is real, and itโs a silent killer.
Most financial institutions are currently locked in a race to the bottom and they donโt even realize itโs happening.
If you look like everyone else, don't be surprised when customers treat you like a commodity.
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Jun 12
Regulation and compliance are non-negotiable in banking. Yet, you can have two different institutions regulated by the exact same policies with completely different postures toward AI.ย
The defining differentiator? Culture and leadership.
๐ Watch this interview with Sean Desmond, CEO of @ncino, now: youtu.be/tgGXtGq8P9M
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Jun 12
Industry check: Are you truly transforming, or just checking digital boxes? Putting a pretty wrapper on legacy processes is a 1999 strategy.
True transformation requires a complete structural shift.
๐ก Get your free copy of the 2026 Retail Banking Trends and Priorities report: tinyurl.com/2yrce223
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Jun 12
Education without credit access doesn't work. Access without education falls short. To build true financial momentum, financial institutions must design smarter products using alternative data and absolute transparency.
๐ก Dive into the insights on YouTube: youtu.be/ogvz4aktSS8
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Jun 11
What happens when commercial lending workflows compress from 10 professionals down to a single manager running an interconnected agent stack?ย
The "Path to One" is changing banking operations forever.
Dont miss this episode with Sean Desmond of @ncino!
๐ Watch it now: youtu.be/tgGXtGq8P9M
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Jun 11
Every bank says they want to support underserved communities, yet our Digital Banking Report data shows most are quietly moving backwards, retreating from consumers with credit scores under 670. Let's fix the model.
๐ก Watch the full episode on YouTube: youtu.be/ogvz4aktSS8
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Jun 11
Efficiency vs. Empathy? Itโs not an either/or question anymore. Financial institutions must develop hybrid models: automate the routine with AI, elevate the complex with humans. Scale the tech, humanize the experience.
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Jun 10
What if solving the consumer savings crisis didn't require some groundbreaking, expensive new technology? What if it just required one fundamental shift in design philosophy?
Let's break down the uncomfortable truth about financial wellness.
๐ Watch the full episode: youtu.be/kdYM1BBqSok
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Jun 10
When anything outside of a three-month product roadmap feels like a lifetime, banking leaders need to be significantly bolder with their metrics for success. We are entering the era of the dual workforce.
๐ Watch this episode with Sean Desmond of @ncino now: youtu.be/tgGXtGq8P9M
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Jun 9
What separates the survivors from the statistics in this new banking era? Legacy thinking is the biggest risk factor. Resilience has a brand-new definition, and leadership requirements have completely shifted.
Don't get left behind.ย
๐กWatch the full episode now: youtu.be/nvvRFhX8KfI
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Jun 9
Innovation speed is the ultimate competitive advantage in 2026. The question for leadership is straightforward: Will your organization learn at SpaceX speed, or are you content with becoming obsolete?
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Jun 9
Weโve perfected the frictionless checkout, but we left the savings journey stuck in the dark ages. If your institution isn't proactively helping customers build wealth automatically, you are missing the boat on primary relationships.
๐ Watch the latest episode now: youtu.be/kdYM1BBqSok
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Jun 8
Why are financial institutions falling behind on AI personalization? It comes down to a risk-averse culture that prioritizes operational safety over customer innovation.
Safety matters, but completely ignoring the customer experience is a losing strategy.
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Jun 8
The largest banking consolidation cycle in a generation is here, but the institutions most at risk aren't just the ones with weak balance sheets. It's the ones that waited too long to modernize. The grace period for tech adoption is officially over.
๐ก Watch this episode now: youtu.be/nvvRFhX8KfI
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Jun 7
If your definition of a bank is still tied to branches and legacy systems, youโre not aligned with how Gen Z already interacts with money.
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Jun 5
Consumers are changing how they discover financial products.
AI platforms are increasingly influencing decisions long before someone visits a bank's website or downloads an app.
Tiffani Montez, of @eMarketer, discusses what every financial marketer should know.
๐ก Watch the full episode now: youtu.be/61Nbho1fwH0
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Jun 5
Too many banks are stuck in โinnovation theaterโ mode, running endless AI pilots without ever scaling results. The real winners will be the institutions that operationalize AI and turn experimentation into measurable transformation.
Download the free report, Agentic AI: Powering the Self-Driving Bank: tinyurl.com/5ymxeb35
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Jun 4
AI gives financial institutions the ability to combine internal and external data to deliver smarter, more relevant engagement in real time.
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Jun 4
We don't need more banks. We need better banks.
The institutions winning in the AI era are finding unmet customer needs and building experiences around them.
๐ Watch the conversation with Tiffani Montez of @eMarketer: youtu.be/61Nbho1fwH0
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Jun 3
Your biggest competitor may not be another bank. It may be the financial brand that AI recommends when customers ask, "Who should I trust?"ย
In this latest episode, Tiffani Montez of EMARKETER discusses the new AI Visibility Index.
๐ Watch the latest episode: youtu.be/61Nbho1fwH0
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