Artificial intelligence is helping reshape the B2B customer experience. In our latest episode of the Customer First Podcast, KPMG leaders Jeanne Johnson, Nikhil Sethi, and Jeff Mango explore how organizations are moving beyond transactional CX to deliver measurable outcomes through agentic AI.
Don’t miss this conversation on how AI is enabling connected value streams across sales, service, and operations—and why trust, empathy, and human judgment remain integral as AI orchestrates customer journeys. Listen now:
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