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The Digital Restaurant @LearnDelivery

Two books, a podcast, and a knowledge symposium for restaurant owners seeking advice & ideas to heighten their digital off-premise restaurant capabilities

Joined March 2021
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Check out the latest article in my newsletter: Restaurants Aren’t Struggling with AI. They’re Struggling with Everything Around It. linkedin.com/pulse/restauran… via @LinkedIn

Restaurants Aren’t Struggling with AI. They’re Struggling with Everything Around It.

This week’s episode of The Digital Restaurant was a little different. Rather than scanning headlines, Jen Kern and I went deep on one of the most important industry reports: QU’s 2026 State of...

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Seventy percent of guests never return. Noah Glass of olo explains how AI can finally expose why and redefine the metrics that matter. It’s the final day of the AI Advent Calendar. Merry Christmas and Happy Holidays to all. #AIadvent, #AI, #restaurantAI #makingAIwork
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Edge computing matters for real time customer moments, but not every AI use case needs it. Deborah explains how to choose. It’s Day 23 of the AI Advent Calendar. #AIadvent, #AI, #edgecomputing
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GenAI is finally activating loyalty data brands already have. Olivia Ross explains what is holding teams back. It’s Day 22 of the AI Advent Calendar. #AIadvent, #AI, #loyalty
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AI ROI issues usually start with weak foundations. Rich Faltot of Point B explains why strategy, clean data, and integration matter first. It’s Day 21 of the AI Advent Calendar. #AIadvent, #AI, #AIstrategy
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The future of GenAI goes beyond words. Scott explains how voice, tone, and micro expressions will redefine understanding. It’s Day 20 of the AI Advent Calendar. #AIadvent, #AI, #genAI
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The real AI breakthrough is not another tool. It is orchestration. Troy explains why operators need one connected AI brain. It’s Day 19 of the AI Advent Calendar. #AIadvent, #AI, #restauranttech
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AI is transforming marketing by automating the heavy tactical work that once consumed teams. Jen Kern, CMO of QuPOS explains where CMOs see the biggest gains. It’s Day 18 of the AI Advent Calendar. #AIadvent, #AI, #marketingAI
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Enterprise AI adoption slows when governance, legal alignment, and priorities are unclear. Fabio explains why coordination matters more than tools. It’s Day 17 of the AI Advent Calendar. #AIadvent, #AI, #enterpriseAI
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GenAI and synthetic data expand forecasting beyond known variables. Caspar explains how AI can surface patterns that leaders had not previously considered. It’s Day 16 of the AI Advent Calendar. #AIadvent, #AI, #forecasting
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AI vision is gaining ground not by replacing staff but by illuminating the blind spots leaders have lived with for years. Kim says real progress comes from better training, tighter execution & smarter ops. It’s Day 15 of the #AIAdvent Calendar. #makingAIwork #computervision
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The industry has moved from talking about AI to demanding operational proof. Jared described how conference content has evolved. AI was once conceptual, then it became the headline theme, and now operators want clear examples. #AIadvent, #makingAIwork #AIConferences
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#AIRegulation always lags innovation, but responsibility never should. Joe compared today’s AI landscape to the early internet era. Even without finalized rules, the risks are clear. The most prepared organizations are not waiting. They are acting now. #AIadvent, #makingAIwork
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AI is set to transform catering in ways most operators have not even begun to prepare for. Aaron explains how proof of delivery workflows are already being reshaped by AI, from setup photos to prompting drivers with questions. #AIAdvent #makingAIwork #AI
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AI accelerates PDCA learning cycles by expanding how teams test ideas. Learning is the real bottleneck in continuous improvement. AI amplifies the learning that happens between coaching moments. When teams learn faster, they improve faster. #AIadvent, #AI, #lean
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AI lifts virtual restaurant economics by automating workflows at scale. Rishi Nigam of Franklin Junction explains how. Better automation, faster decisions, stronger unit economics. It’s Day 10 of the #AIAdvent Calendar. #AI, #restaurants, #makingAIwork #virtualrestaurants
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Start AI where failure hurts most. Jacquelyn Nicholson (my great colleague at Invisible) explains why customer risk is the highest leverage entry point for starting with Enterprise AI deployment. It’s Day 9 of the AI Advent Calendar. #AIadvent, #AI, #riskmanagement
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AI cannot replace authentic outreach, but it can sharpen it. Atul uses AI to research people, companies, and trends so every connection starts with context, not guesswork. It’s Day 8 of the AI Advent Calendar. #AI, #generativeAI, #makingAIwork
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On her birthday, Elicia Orsbourn shares how AI is strengthening hotel operations by unifying fragmented systems and powering smarter, real time decisions across the property. It’s Day 7 of the AI Advent Calendar. #AIadvent, #makingAIwork
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Jeremy Julian explains why AI will accelerate SaaS rather than replace it, with faster prototyping but unchanged domain expertise requirements. It's Day 6 of the AI Advent Calendar. #AI, #generativeAI, #consumertechnology #AIAdvent #SaaSDevelopment #AIInBusiness
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