Transforming public sector and healthcare @Medallia. Prior @VetsExperience @NavyMedicine. Innovating at intersections of disciplines. Views are my own.
Joined February 2013
- Tweets 3,477
- Following 633
- Followers 581
- Likes 6,134
288 Photos and videos
13 Apr 2025
Was great to visit the Savannah location @blckriflecoffee. Pure motivation. Great job with the Memorial Day challenge coin as well. Added to my collection. Rah! S/F 🇺🇸
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Today, Medallia showcased 7 AI-powered capabilities onstage at #MedalliaExperience while CEO Mark Bishof painted his vision for the future of CX.
Learn more: bit.ly/426raul
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3 Apr 2025
Very proud of this partnership! Thank you NMFA and Medallia!
@DeptVetAffairs @DeptofDefense @DOGE @DOGE_VA @Medallia @VetsExperience
The @Medallia Experience is off to a great start! NMFA is working with customer experience leaders from around the world to pack STEM kids for military kids and share their stories. Want to help us raise the bar for social impact?
👉 militaryfamily.org/raisetheb…
#MedalliaExperience
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17 Mar 2025
“I’m a great believer in luck, and I find the harder I work, the more I have of it.”
— Thomas Jefferson
Happy St. Patrick’s Day!
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20 Feb 2025
Join us this Friday to discuss on the importance of taking a citizen customer centric perspective rooted in created feedback loops with the public improves public trust through the efficient and effective high impact service delivery for the American people.
We will discuss opportunities around—
Merged websites & contact centers to reduce redundancies
Used data more effectively with closed loop feedback mechanisms to improve high impact services
Great examples like the @VetsExperience team and other agencies that started implementing customer experience under the first Trump administration where it helped make a difference in improving the efficiency and effectiveness in service delivery to the American people.
@ACTIAC @DOGE @DOGE_VA @elonmusk
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20 Feb 2025
Signup here: actiac.org/act-iac-event/act…
Recording will be available on @YouTube next week.
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18 Feb 2025
Great work Navy Medicine Team!
11 Feb 2025
.@navy_reserve medic teams sharpened their skills for expeditionary medicine systems capabilities to support warfighters at Naval Expeditionary Medicine Warfighter Development Center. #WarReadyCombatCare #NavyMedicine250
đź”— tinyurl.com/2a68t3xm
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18 Feb 2025
Great best practice by @SocialSecurity to share transparently social security performance and track improvements.
@elonmusk @DOGE_SSA @DOGE
ssa.gov/ssa-performance
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17 Feb 2025
Feedback loops are foundational in operationalizing customer experience and is the way to improve the efficiency and effectiveness of service delivery.
17 Feb 2025
DOGE is looking for help from the general public!
Please DM insight for reducing waste, fraud, and abuse, along with any helpful insights or awesome ideas, to the relevant DOGE affiliates (found on the Affiliates tab). For example, @DOGE_USDA, @DOGE_SSA, etc.
We will add more affiliates over time.
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16 Feb 2025
If in crisis, dial 988.
If a Veteran, dial 988, and then press 1.
Thank you to the dedicated government employees answering the calls with great compassion and care — you are making a difference.
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8 Feb 2025
VA @SecVetAffairs message based on the instruction from the President to “take great care of America’s Veterans”.
Great focus! A customer experience focus is the how for efficient and effective service delivery!
@realDonaldTrump @DOGE @elonmusk
#Veterans #VA #CustomerExperience
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8 Feb 2025
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21 Jan 2025
POTUS signs @DOGE into law— and to be aligned with @USDS as…
United States DOGE Service
@elonmusk @VivekGRamaswamy
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14 Jan 2025
Looking forward to this session with the @ACTIAC CX community of interest to discuss the movement to improve the efficiency and effectiveness of government service delivery.
actiac.org/act-iac-event/act…
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23 Dec 2024
This weekend, the Government Service Delivery Improvement Act (H.R. 5887) passed the senate.
This legislation directly ties to customer experience (CX) by aiming to improve the effectiveness and efficiency of government services.
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