Joined May 2026
- Tweets 55
- Following 58
- Followers 7
- Likes 3
9 Photos and videos
MJSonya retweeted
Jun 2
. @Icelandair our luggage has been missing for 3 days, we were told in writing that it had been located and would be delivered to Stockholm today - AirTags show it is still in Chicago. This is an egregious error on their end and we need any and all help escalating wherever possible.
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MJSonya retweeted
Jun 1
Spending time shopping for stuff that is in my lost luggage is not how I envisioned my day in Barcelona, thanks for nothing @Icelandair
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Jun 1
Hey @Icelandair, my luggage was delayed, I submitted my compensation claim, provided the documents requested, and now it’s been over a month of silence. How long does it take to answer a customer? #Icelandair #CustomerService #DelayedLuggage
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May 30
Hey @Icelandair, thanks for proving that losing track of customer service is easier than losing luggage. Over a month later, still no response, no resolution, no accountability. #Icelandair #DelayedBaggage #CustomerServiceFail
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May 30
Impressive, @Icelandair. My luggage found its way home faster than your customer service can answer an email. Over a month, all documents submitted, and still silence. Are baggage claims handled by carrier pigeon? #Icelandair #CustomerServiceFail #DelayedBaggage #TravelNightmare ✈️📦
#Icelandair #DelayedBaggage #CustomerServiceFail #TravelFail #AirlineAccountability #MontrealConvention #PassengerRights
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May 29
Dear @Icelandair, it’s been over a month since I submitted my delayed baggage claim with all supporting documents. At this point, I’m starting to think my refund is traveling standby. ✈️🙃
#Icelandair #DelayedBaggage #CustomerService #TravelFail #PassengerRights
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