According to some, I know things...what those things are I still don't know.
Joined April 2009
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20 Mar 2020
In times like these, this shows the importance of understanding systems, value and supply networks and process. Good process is flexible to changes in the system #servicemanagement #ITSM #valuechain
cnn.com/2020/03/20/business/…
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16 Mar 2020
Having studied systems for a long-time, I think people will now begin to understand better the interconnectedness, intricacies, and interweave of things. Society is not linear. #systemsthinking #senge #fifithdiscipline
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15 Mar 2020
Interesting how a microscopic organism can bring society to a #tippingpoint How will we emerge from this moment? The Renaissance followed the largest plague in #history #lessonslearned
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13 Mar 2020
Will this be the time when people embrace #proactiveness and #continualimprovement as the norm? Sadly probably not (and history shows otherwise) but I can dream... #lessonslearned
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13 Mar 2020
What fundamental changes to our habits, culture, way of life, routines will emerge from the current situation? #Historians and #culture specialists want to know #lessonslearned
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13 Mar 2020
When I taught Continuity Management during #ITIL classes I included life-safety (fires, etc) and pandemic planning as part of the broader needs of BCM planning. Continuity is about people too, not just systems and technology #lessonslearned #itsm
12 Mar 2020
Serious question: With a number of organizations and schools shifting to work from home, will our current infrastructure handle the extra load? Will IT departments be able to step up to the challenge?
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11 Mar 2020
Important information here. We can all use more positivity in our lives hbr.org/2015/12/proof-that-p…
30 Jan 2020
Irony: when you spend six years promoting service management to your customers and it takes that long for your own company to "get" the concept.
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1 Jan 2020
Happy New Year-To live only for some future goal is shallow. It's the sides of the mountain which sustain life, not the top. Here's where things grow.-Robert Pirsig
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12 Nov 2019
Trust, respect, confidence, understanding. Key to business IT alignment-Jim Dulle. But also key to employer-employee relationships #Smworld2019
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12 Nov 2019
The flow I have seen with colleagues: school>work for org>work for consulting or training firm (me currently)>work for self. Will I follow to the next step? Pondering the next step
12 Nov 2019
Mutual understanding between Business and IT is required for success-Jim Dulle #smworld2019
12 Nov 2019
When did the success of an organization become more important than respect and dignity of its staff and people? Are we on the societal downslope?
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Service Management World Session 604: Measure Twice, Cut Once, Make it Fit?: Measurement and Metrics Lessons Learned - presented by @MJ_Cardinal #SMWorld ubm.io/35uaSNv
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28 Oct 2019
Client: You folks are the experts, tell us how to fix things
Consultant: The solution is x y z
Client: That's not what I want. I want the answer to be p q r
Consultant: <rolls eyes><shakes head><quits job><moves to the mountains>
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Michael Cardinal retweeted
11 Oct 2019
Weigh in on my latest article ITIL 4 vs. 'The Source' and learn more @ITSMAcademy
linkedin.com/pulse/itil-4-vs… #ITIL4 #justkeeplearning
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