Delivering best practice training, consulting and solutions in IT Service Management, Project Management and Cyber Resilience in Africa.
Joined January 2017
- Tweets 480
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- Followers 158
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338 Photos and videos
Pinned Tweet
20 Feb 2019
Co-creation of value cannot be understated. Particularly in today's age where the customer's voice is louder than ever thanks to social media, and options to move to other service provider have been magnified by technology.
15 Feb 2019
"The latest evolution of ITIL – #ITIL4 – will stress the co-creation of #value through services."
@Chrnis discusses the #ITIL update in a world of digital and service transformation - bit.ly/2DE9x9X
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Strong ITSM isn’t luck. It’s built on clarity, structure, and continuous improvement. An ITSM Maturity Assessment gives you the baseline, exposes gaps, and guides your roadmap to excellence. #ITSMaturity #ServiceOps
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ITIL 4 maturity exists in many orgs, but ITILv5 shifts focus from process to capability AI readiness, automation, digital product & experience-led delivery.
Capability assessment helps identify gaps and build a clear transformation roadmap.
#ITIL5 #CapabilityAssessment #AI
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Happy Madaraka Day to all Kenyans!
As we mark 63 years of self-governance, we celebrate the freedom, resilience and spirit that continues to move our nation forward.
From all of us at Mwasuki Technologies keep building.
#MadarakaDay2026 #Kenya63 #HappyMadarakaDay
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Eid Al-Adha Mubarak from all of us at Mwasuki Technologies.
Warm wishes for a joyful and peaceful Eid.
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AI adoption is growing fast, but is governance keeping up?
Gartner predicts 40% of enterprises could face AI-related security or compliance breaches due to unmanaged “Shadow AI.”
AI Governance is no longer optional, it’s business protection.
#AIEVERYTHINGKENYA #GITEXKENYA #GRC
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Happy Mother’s Day to all the incredible mothers Today, we celebrate you. ❤️
#HappyMothersDay #MwasukiTechnologies #CelebrateMothers #Innovation
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Happy Labour Day to the teams and professionals driving progress every day.
Your dedication powers innovation, service excellence, and growth.
#LabourDay
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AI adoption is accelerating but are your governance, risk & data privacy controls keeping up?
Join our upcoming webinar with Global Success Systems for practical insights on AI compliance, risk management, Shadow AI & data privacy.
🔗 Register:bit.ly/AIRDP
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MarsLander isn’t training it’s a live ITSM simulation. Your team makes decisions, manages incidents, and experiences real service impact in real time. This is how IT teams evolve from support… to strategy. #MarsLander #ITSM #ITIL #ServiceExcellence #TeamTraining
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Happy Easter from all of us
Wishing you and your loved ones a joyful and peaceful Easter!
#HappyEaster #NewBeginnings #MwasukiTechnologies
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An ITIL Capability Assessment reveals how well your IT services truly deliver value not just processes, but governance, skills & behaviors.Know what works, fix gaps, and improve with impact.
You can’t improve what you don’t understand.#ITIL #ITSM #CapabilityAssessment
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Strong ITSM isn’t luck. It’s built on clarity, structure, and continuous improvement. An ITSM Maturity Assessment gives you the baseline, exposes gaps, and guides your roadmap to excellence. #ITSMaturity #ServiceOps
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An ITIL Capability Assessment shows how well your IT services can consistently deliver value. It highlights strengths, gaps, and clear priorities for improvement. You can’t improve what you don’t understand. #ITIL #ITSM #CapabilityAssessment #ServiceManagement
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The new ITIL marks a strategic shift.
From process-heavy ITSM to value-driven digital product & service management at scale aligned to AI, automation, and measurable outcomes.
Service management is now a business capability, not just IT support.
#ITSM #DigitalTransformation #AI
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