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My Customer Lens | always-on client listening @MyCustomerLens

See the full picture. Always-on client listening platform for professional services. Future-proof your firm to compete on experience. #ListenDifferently

Joined March 2017
  • Tweets 1,245
  • Following 1,287
  • Followers 436
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My Customer Lens | always-on client listening retweeted
Thinkers360
@thinkers360
May 13
Do clients care about your NPS? buff.ly/tmQmoy1 via Paul Roberts of @mycustomerlens on @Thinkers360 #CustomerExperience #Leadership #Marketing đź“Ł Expert? Get certified at Thinkers360: buff.ly/WO7EuOS
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Your firm's brand makes promises. Your clients have experiences. How well are they telling the same story? #ListenDifferently linkedin.com/posts/paul-j-ro…
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Most firms hear plenty of feedback. Few turn it into strong Client Signal their whole firm can act on. The 1st step towards taking action with impact, is to improve the shared evidence base that informs decision-making. #ListenDifferently linkedin.com/pulse/your-firm…

Your firm is listening. But does it have Client Signal?

Most professional services firms genuinely want to understand their clients. Partners talk about it in strategy sessions.

linkedin.com
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My Customer Lens | always-on client listening retweeted
LawNet@LawNetUK
7 Oct 2024
Finalists for the LawNet Awards 2024 Excellence in Client Care category, generously sponsored by @Moneypenny are Bell Lamb & Joynson Solicitors Farnfields Solicitors Protopapas LLP Tozers LLP #LNconf24 @BLJSolicitors @Farnfields_Sols @TozersLaw
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My Customer Lens | always-on client listening retweeted
Paul Roberts@Pjdroberts
9 May 2024
How client-centric is your #lawfirm's #clientlistening programme? Would prospective clients be impressed if you outlined your feedback process in your pitch documents? It's not done, but why not? Have a read of this week's newsletter 👇 linkedin.com/pulse/client-ce… @MyCustomerLens

Client-centricity redefined - the power of listening differently

Firms with robust client listening programmes often win more work from both new and existing clients. So why do only half of law firms - and I suspect even fewer accounting firms - have a formal...

linkedin.com
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My Customer Lens | always-on client listening retweeted
BusinessCloud.co.uk@BCloudUK
12 Mar 2024
Replying to @MyCustomerLens
@MyCustomerLens Well done MyCustomerLens, you've been voted among the UK's MarTech 50! See the ranking - supported by @TytoPR - in full: businesscloud.co.uk/martech-…

MarTech 50 - UK's most innovative marketing technology creators for 2024

The UK's most innovative original technology creators serving the marketing and advertising sectors in 2024

businesscloud.co.uk
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Check out Paul latest newsletter article: Discovering new insights that win more bids linkedin.com/pulse/discoveri… #bd #b2b #clientlistening #businesdevelopment #lawfirmmarketing

Discovering new insights that win more bids

When you make the move to always-on client listening, your BD & Pursuits teams can tap into a wide variety of insight signals that help them to win more work

linkedin.com
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My Customer Lens | always-on client listening retweeted
Paul Roberts@Pjdroberts
22 Feb 2024
Your clients don't want to be researched or measured, they want to feel heard. This week's newsletter looks at how fwd-looking firms are embracing always-on #clientlistening to discover all the signals being shared by their clients & prospects. #cx linkedin.com/posts/paul-j-ro…
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My Customer Lens | always-on client listening retweeted
Paul Roberts@Pjdroberts
18 Jan 2024
As you evolve your #clientlistening keep Mark Twain in mind. “It’s not what you don’t know that gets you into trouble. It’s what you know for sure that just ain’t so”. If you’re hearing “but I know my clients” then this one’s for you 👇 linkedin.com/pulse/its-what-…

It's what you know for sure that just ain't so (that gets you into trouble)

I loved reading Mark Twain books growing up. But it's only recently occurred to me that, if he were alive today, he'd be a fantastic Client Listening Manager! For a start he had a knack of making the...

linkedin.com
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My Customer Lens | always-on client listening retweeted
Paul Roberts@Pjdroberts
14 Dec 2023
My final LinkedIn newsletter of 2023: 7 ways your customers see you’re not listening Starting this newsletter has been a fun way to organise my thoughts & learn from others linkedin.com/pulse/7-ways-yo… #clientlistening #clientexperience #professionalservices

7 ways your customers see you’re not listening

Inspired by Christopher Brooks's post about how badly a hotel was asking the NPS question, I’ve gone back through some of my articles from this year to create a checklist of 7 ways your customers see...

linkedin.com
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My Customer Lens | always-on client listening retweeted
Paul Roberts@Pjdroberts
16 Nov 2023
How do you unify the voice of your clients and create a harmonious orchestra 🎶 rather than a lone violin? 🎻 Find out in this week's newsletter 👇 linkedin.com/pulse/unify-you… #ClientListening #ListenDifferently

Unify your clients' voice

Imagine a symphony orchestra playing to a packed house, where every note was perfectly in tune and in harmony. What’s more you’re the conductor, choosing when to raise the volume and when to highli...

linkedin.com
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My Customer Lens | always-on client listening retweeted
LawNet@LawNetUK
10 Nov 2023
Congratulations to Wolferstans LLP @wolferstans - winners of Excellence in Client Care!  👏👏👏 #LNawards23 @ReviewSolicitor
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My Customer Lens | always-on client listening retweeted
Paul Roberts@Pjdroberts
7 Nov 2023
Looking forward to a great day of conversation, collaboration and inspiration at the Marketing & BD Leaders Conference in London #BriefingMBD23 #ListenDifferently @MyCustomerLens
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We're looking forward to being part of the @Briefinglegal #BriefingMBD23 Conference next week, with @Pjdroberts facilitating several conversations with #BD and #Marketing leaders. #lawfirmmarketing #clientlistening
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Check out the latest article in Paul's newsletter: Using AI to measure your brand promises linkedin.com/pulse/using-ai-… via @LinkedIn #lawfirms #AI #brand #clientlistening

Using AI to measure your brand promises

The future has arrived and it's not knocking politely on the door, it's kicking it down with a shiny AI boot! Say goodbye to guesswork and all the "maybes", "possiblys" and "we're pretty sures"....

linkedin.com
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My Customer Lens | always-on client listening retweeted
GG Fit@GGFit
18 Sep 2023
Productively Unproductive marketoonist.com/2023/09/pro… Looks like I was ahead of the curve leaving slack last year...

Productively Unproductive

Dwight D. Eisenhower reportedly prioritized his work life by classifying tasks as important or not important, and urgent or not urgent.  The resulting two-by-two graph became known as The Eisenhower...

marketoonist.com
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“Leaders need to listen, really hard. Not to find the flaws in the other persons argument. Listen so hard that YOU might change YOUR mind”! So many great quotes in this talk from Blaire Palmer #LegalMgmt23 #JoinTheAlternative
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“We’re on the cusp of the revolution about how we utilise human talent in business” - attention grabbing opening from Blaire Palmer at #LegalMgmt23 #JoinTheAlternative
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Duncan Jackson from Buckles sharing a great perspective on the need for greater commerciality and shifting the mindset from being a lawyer to being in the business of law #LegalMgmt23 #JoinTheAlternative
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Thought provoking opening keynote from Sarah Walker-Smith at #LegalMgmt23 looking at trends firms are facing, including blurred boundaries, cooperation and ruthless client focus #JoinTheAlternative @altevents_
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