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Navient BPO @NavientBPO

Contact center and eligibility solutions for complex, highly regulated transactions.

Joined February 2023
  • Tweets 34
  • Following 5
  • Followers 7
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#OMB Memorandum M-23-22 requires executive branch agencies to “standardize and transition to centralized shared services.” For standardization best practice ideas, check out our digital experience (DX) playbook: navient.com/bpo/transforming… #governmentexperience #DX #contactcenter
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Social media offers many ways to engage with and gather input from program participants and the general public. Check out our #DX playbook for ideas on using social to the benefit of your program and those you serve: navient.com/bpo/transforming… #governmentexperience #contactcenter
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Forms are indispensable to program operation. They collect, transmit, and protect the sensitive data. Our #DX playbook provides tips on meeting the form-related requirements of OMB Memorandum M-23-22: navient.com/bpo/transforming… #governmentexperience #contactcenter #forms
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#Omnichannel? #Multichannel? What’s the difference? Our #DX playbook explores these terms and explains why OMB says, “Agencies are strongly encouraged, where appropriate, to take an omnichannel approach to service design and delivery.” #governmentexperience #contactcenter
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Shopping, ordering dinner, or getting driving directions, your constituents are used to finding what they need through easy, user-friendly digital interfaces. Make sure your information is easy to find: navient.com/bpo/transforming… #governmentexperience #DX #contactcenter #search #SEO
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#OMB Memorandum M-23-22 requires executive branch agencies to “maximize access and usability so the widest possible range of people may reach and interact with the #government through its websites and digital services.” Check out our #DX playbook today: navient.com/bpo/transforming…
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The 21st Century IDEA requires executive branch agencies to implement #DX best practices. Our playbook can help you meet these requirements while keeping you on track to achieve your goals. Check it out here: navient.com/bpo/transforming… #governmentexperience #contactcenter
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We’re committed to treating your constituents with the same care you do. We meet that commitment through robust #training and rewards programs. Learn more: navient.com/bpo/responsibili… #governmentexperience
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Whether they’re interacting with your paid family leave program or a trendy retail brand, your constituents expect a seamless, modern experience. Start building today’s CX best practices into your program: images.navient.com/Navient/w… #contactcenter #paidfamilyleave #fmla #govtech
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Your constituents expect your paid family leave program to provide a timely, secure, and modern experience. As demand ebbs and flows, it may be difficult for you to meet those expectations. Learn more at navient.com/bpo/transforming… #contactcenter #paidfamilyleave #fmla #govtech
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Our NaviConnects contact center ecosystem empowers tens of millions of constituents to resolve their issues quickly, securely, and on their terms. Learn more at: navient.com/bpo/transforming… #governmentexperience #govtech
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Our intelligent CX solutions can unite all your channels, systems, operations, and reporting, helping you simplify experiences, streamline processes, and control costs. Learn more at: Navient.com/BPO #govtech
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Your programs are a big deal, covering lots of people and transactions. Our scale makes us a CX partner of choice for the nation’s largest programs. We can help yours too. Learn how: Navient.com/BPO #governmentexperience
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Your constituents trust you to keep their data safe. We can help ensure your programs meet those expectations, today and tomorrow. Learn how: Navient.com/bpo/compliance #governmentexperience #contactcenter
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Your constituents and staff expect you to deliver a socially responsible #CX. Our solutions lower environmental impact and ensure access, empathy, and cybersecurity. Learn more at Navient.com/BPO #contactcenter #govtech
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That’s a wrap from our nation’s capital! Thanks to @NASWAORG for hosting its Winter Policy Forum. We enjoyed connecting with agencies and discussing potential solutions to their #CX challenges. Check out our CX guide: images.navient.com/Navient/w… #governmentexperience #contactcenter
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The @NASWAORG Winter Policy Forum is on February 15. Our #NavientBPO colleague Ken Duncan will be there. Will you? Start 2024 off right by uncovering solutions to your program’s #CX challenges. Find best practices at navient.com/bpo/transforming…. #governmentexperience #contactcenter
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We believe #CX is everyone’s job. Let’s unlock the power of agility and data-driven decision across your systems, teams, and reports. Learn more at Navient.com/BPO #governmentexperience #govtech
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On Feb. 15, our #NavientBPO colleague Ken Duncan will be at the @NASWAORG Winter Policy Forum in DC. Ken looks forward to connecting and sharing latest government #CX best practices. Level-up your program’s CX at navient.com/bpo/contact-us #governmentexperience #contactcenter
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5 tips for #CX technology success: real-time analytics; maximum automation; minimum manual processes; always-on self-service; and scalable systems. More best practices at Navient.com/BPO #govtech
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