Does your company use AI agents?" is the wrong question. The right question: How much decision-making authority have you given your AI? Agency is a dial, not a switch. A chatbot that answers questions has low agency. An AI that schedules maintenance crews without asking has high agency. Both are called "agents." Only one of them is going to get you a phone call from your plant manager at 2 AM. Chapter 4 of 7. Follow for mo