Exceptional customer service outsourcing and BPO for high-growth companies.
Joined August 2015
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559 Photos and videos
Jun 11
Shoutout to April Bulacan for leveling up since joining Peak Support in January 2025 đ
When asked which Peak Support value she connects with the most, April said:
âInvest to Grow. Continuously investing in myself, embracing challenges, and staying open to learning.â
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Jun 10
Today, we're proud to recognize the winners of the inaugural Rising CX Leaders Awards. đ
Congratulations to this year's honorees, and thank you for raising the bar for CX across our industry.
hubs.la/Q04kSZkn0
#RisingCXLeaders #CustomerExperience #PeakSupport
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The CX community is filled with leaders doing extraordinary work behind the scenes.
Soon, weâll be recognizing some of those individuals through the inaugural Rising CX Leaders Awards.
Winners will be revealed on June 8. To know more, follow us here =>> hubs.la/Q04k9-ws0
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Today at 12nn ET, we are joining Wildgrain and Elevate Foods for a conversation on how subscription brands can reduce churn, strengthen loyalty, and build CX operations that support sustainable growth.
Register here: hubs.la/Q04jQvgb0
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Always nice hearing this from a client.
The personalized part matters. Every team has its own way of working, and weâve found the best collaborations usually start there.
#BPO #CustomerSupport #CustomerCare
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A few highlights from April Lorion and Theresa Lastraâs visit with the Wildgrain team in Boston. đ
From seeing the care behind every Wildgrain product to volunteering together at the Greater Boston Food Bank, it was a great chance to connect beyond the day-to-day partnership.
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Always nice hearing this from a client.
The personalized part matters. Every team has its own way of working, and weâve found the best collaborations usually start there.
#BPO #outsourcing #customercare #customersupport
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May 29
For our Bloom for Mom short story contest, Julian Mitchie Andres shared a tribute to the woman she called âLola Inangâ, a grandmother, mother, protector, and quiet force behind generations of strength.
Congratulations to our Best Blooming Tribute winner!
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May 27
Join Peak Support, Wildgrain, and Elevate Foods for a live conversation on reducing churn, scaling CX, and building stronger customer loyalty.
Featuring:
Alison Mooradian, Wildgrain
Michelle Sardina Mancinelli, Elevate Foods Inc.
June 4 | 12 PM ET
hubs.ly/Q04j3Q660
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May 26
Roadside support gets tested when demand spikes, and the teams that handle it well usually prepared for it long before volume picked up.
When the operation is built properly, support stays steady even during busy periods. hubs.la/Q04hQcQ-0
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May 21
Our recent Bloom for Mom contest reminded us just how powerful love, sacrifice, and everyday care can be. Thank you to everyone who shared their stories, memories, and creativity with us.
#PeakSupport #BloomForMom #EmployeeSpotlight #TeamCulture
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May 20
Scaling support usually comes with tradeoffs: cost, quality, or speed. The goal is to remove that tradeoff. Weâll show how strong QA, training, and staffing models make that possible.
Register today: hubs.la/Q04gK-230
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May 19
Weâre proud that Peak Support was recognized with the Catalyst for Change Award in Community Building at OIR 2025. Thank you Outsource Accelerator!
#PeakSupport #OIR2025 #OutsourcingForGood #CommunityBuilding #PositiveImpactCertified #BPO
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May 15
Peak Support's outsourced team operates inside Wildgrainâs day-to-day coms and ops. That level of continuity is rare, and directly impacts how consistent the customerexperience feels.
Weâre breaking down the system behind this on June 4. Register now.đ
hubs.la/Q04gNDH20
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May 14
Customer support is still treated like a cost center in many subscription brands. In reality, itâs one of the fastest levers to improve retention, reduce churn, and increase lifetime value.
Weâre breaking down how to do that on June 4. Register today: hubs.la/Q04gFtzt0
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May 14
Ryan Strategic Advisoryâs latest offshore CX rankings show how buyer priorities are shifting beyond labor cost.
The focus now is resilience, talent access, scalability, and flexibility.
Thatâs where Peak Supportâs remote model and Ubiquityâs global footprint matter most.
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May 10
Happy Motherâs Day to the women who keep everything moving, support everyone around them, and somehow still remember the little things too.đđđ
To the moms on our team and everywhere else, we appreciate all that you do. đ§Ą
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More patient support staff wonât solve delays.
Calls, billing, scheduling, follow-ups donât wait their turn. They pile up, and care teams feel it.
Healthcare BPO takes that load off so care doesnât slip.
See how teams are solving this:
hubs.la/Q04fZC2F0
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Charlotte Reynolds from Check explains why security and compliance canât be an afterthought in customer support.
With Peak Support, her team gained a partner that proactively met their standardsâso they never had to second-guess how support was being handled.
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