Providing #personalization education, news, advice, events, & tech reviews to help increase relevance within #marketing, #digitalcommerce, and #sales

Joined April 2019
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Have a story to share on data-driven experiences? Our 2020 Personalization ONE Events is looking for experts and practitioners for both full session and panel engagements. personalizationone.com/wp-co…
Personalized emails boost open rates by 26% - @customerthink customerthink.com/7-customer…

AI-powered chatbot @AdaSupport brings in $44 million in Series B to automate and personalize customer service with a no-code platform - @TechCrunch techcrunch.com/2020/03/19/ad…

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Segmentation vs personalization: "Segmentation helps you pinpoint which customers you should be talking to; personalization helps you say the right things, in the right way" - @Loyalty360 loyalty360.org/content-galle…

Personalization is expected to to drive consumer demand in beauty industry, while tech is expected to bridge the gap between brands and consumers - @nutritionalo nutritionaloutlook.com/artic…

“People want customized experiences, but they don’t want their experiences overly determined for them without their knowledge,” according to new Accenture report - @TechWireAsia techwireasia.com/2020/03/why…

Brands implementing personalization should not only be measuring ROI but also return on experience (ROX) - @customerthink customerthink.com/how-the-mo…

Identifying the differences between segmentation, personalization, and hyper-personalization productcoalition.com/think-a…

75% of marketing leaders are using AI and predictive modeling to improve the accuracy and speed of cross-channel personalization - @Forbes forbes.com/sites/louiscolumb…

Only 40% of email marketers allow subscribers to select the types of emails they receive, and only 30% allow them to select how often they receive emails - @B2Community business2community.com/strat…

Engagement is 4.3x higher for personalized omnichannel ads vs. the industry benchmark - @technewsworld ecommercetimes.com/story/865…

Humans retain 90% of what they experience: "We can affect consumer behavior by maximizing the strengths of high-tech and high-touch experiences," according to @sleepnumber VP Brand Experience - @RTouchPoints retailtouchpoints.com/topics…