Have a story to share on data-driven experiences? Our 2020 Personalization ONE Events is looking for experts and practitioners for both full session and panel engagements. personalizationone.com/wp-co…
AI-powered chatbot @AdaSupport brings in $44 million in Series B to automate and personalize customer service with a no-code platform - @TechCrunchtechcrunch.com/2020/03/19/ad…
Segmentation vs personalization: "Segmentation helps you pinpoint which customers you should be talking to; personalization helps you say the right things, in the right way" - @Loyalty360loyalty360.org/content-galle…
Personalization is expected to to drive consumer demand in beauty industry, while tech is expected to bridge the gap between brands and consumers - @nutritionalonutritionaloutlook.com/artic…
“People want customized experiences, but they don’t want their experiences overly determined for them without their knowledge,” according to new Accenture report - @TechWireAsiatechwireasia.com/2020/03/why…
75% of marketing leaders are using AI and predictive modeling to improve the accuracy and speed of cross-channel personalization - @Forbesforbes.com/sites/louiscolumb…
Only 40% of email marketers allow subscribers to select the types of emails they receive, and only 30% allow them to select how often they receive emails - @B2Communitybusiness2community.com/strat…
Humans retain 90% of what they experience: "We can affect consumer behavior by maximizing the strengths of high-tech and high-touch experiences," according to @sleepnumber VP Brand Experience - @RTouchPointsretailtouchpoints.com/topics…