Dear
@easyJet ,
If this is not harassment, I’m not sure what is.
My family and I were due to board flight EZY2489 from Luton to Pisa on 21 May. We had 4 personal bags, all within the permitted size limits, and nothing else.
My boarding pass was scanned without issue, but when my wife scanned hers, a member of staff repeatedly insisted our bags were too big and that we had to pay extra.
We explained that we had travelled with these same bags before without any problems. He then asked my wife to place one bag in the sizer, which she did successfully.
While we were walking to the bag sizer, he suddenly walked away and loudly announced: “There are only 3 minutes left before the gate closes, I’ll leave you with this and head back.”
After the first bag fit perfectly, he then claimed another bag was oversized. During the exchange, he asked another member of staff if she had checked our bags. She said no. He smiled at her in a way that felt dismissive, then asked her to check the bags herself.
All 4 bags fit the sizer perfectly.
Meanwhile, my children — including my autistic son — were left in tears while we were being told to wait at the gate. The entire experience caused severe anxiety for him, and he is now refusing to fly again. We somehow managed to get him home safely.
This experience has also left me deeply upset and questioning whether racism or Islamophobia played a part in how we were treated, especially as my wife and I are visibly Muslim.
No family should be treated this way at the boarding gate, especially a family with a special needs child.