"You're getting close. That's why it's getting tough." - Unknown

Government and healthcare are two parts of the economy where productivity has slipped, and AI can help turn that around. @btaylor on Sierra being certified FedRAMP High so federal agencies can build better experiences for the people using their services.

"The magic is in the work." - Jalen Brunson

I am excited to have a discussion with @djrosent and @gilbert from @AcquiredFM (my favorite podcast by a mile) in NYC on June 24. You can register to attend in person at the link below. We're discussing "The AI Paradox" - all the apparent contradictions of AI (If AI is displacing jobs, why are there more job postings for software engineers today than there were a few years ago? If AI is deflationary, when will see lower prices? If AI is destroying the software industry, why are some younger applied AI companies growing so quickly?). David and Ben are the smartest and most well researched interviewers on the planet, and I'm really looking forward to our discussion. sierra.ai/events/sierra-acqu…

"Build a team so strong that no one can point out the leader." - Michael Crosby MBA (Retired Army Command Sergeant Major)

Sierra just hit $200M in ARR. It took seven quarters to get to $100M, and only two more quarters to add our next $100M. Proud of the team and very grateful to our customers and partners.

"Life will never get easier. What happens is, you become someone that handles hard better." - Kara Lawson youtube.com/watch?v=oDzfZOfN…

"Greatness isn't a gift; it's a transaction. The currency is relentless work and unwavering belief. Pay in full." - Unknown

“Never let success get to your head, and never let failure get to your heart.” - Anonymous

I really enjoyed vibing with @GuillaumeMbh on the BILLIONS podcast. open.spotify.com/episode/39t…

Sierra is raising $950 million from new and existing investors, led by Tiger Global and GV, at a valuation of over $15 billion. We now have more than $1 billion to invest in becoming the global standard for companies wanting to transform their customer experiences with AI.  We’ve never had such conviction in the opportunity for Sierra and our customers. Just a couple of years ago, we had four design partners. Now, Sierra is serving over 40% of the Fortune 50, and agents built on our platform are powering billions of customer interactions — everything from refinancing homes to processing insurance claims, returning orders, and helping people raise millions in fundraisers. We’re deeply grateful to our customers for helping show what’s possible. If you’re not yet using Sierra, we’d love to partner with you. sierra.ai/blog/better-custom…

"The only thing I can control is how hard I work." - Kobe Bryant

What does “always-on hospitality” actually look like? For Woodside Collection CEO Greg Alden, it's simple: – Guests get answers instantly – Reservations happen in real time – Staff spend less time on the phone, more time with guests Read more: sierra.ai/customers/woodside…

We're excited to announce that Sierra has acquired Paris-based Fragment, which helps businesses scale their operations using AI. Fragment's cofounders are passionate about building better, more human customer experiences with AI, and bring valuable strength to our agent development efforts in France.

“There’s always pressure but I change that pressure into motivation.” - Lyoto Machida

“The last drop of gas in your tank is the one that will bring you to your ultimate goal.” - Unknown

We’ve rebuilt search so agents have everything they need to fully solve the problem. Our purpose-built retrieval and reranking models outperform off-the-shelf ones, driving up to 16 percentage point improvements in resolution rates. Read more here: sierra.ai/blog/meet-linnaeus…

Introducing the first Level 1 PCI-compliant payment capability for AI agents. No more “please hold” or clunky IVRs when it’s time to pay. With Sierra, customers complete secure payments right inside a chat or voice conversation. Read more here: sierra.ai/blog/payments

More on Payments! When a customer needs to make a payment or activate a card, even the best AI conversations often end in a clunky IVR handoff, causing frustrated customers to hang up the phone. Now, agents built on Sierra can securely collect card information and complete payments—across voice and chat—entirely within one conversation.