Digital CRM & Loyalty Marketing Agency. We use data insights to "Make Every Message Matter" helping brands get more from their marketing programs.
Joined December 2013
- Tweets 9,455
- Following 476
- Followers 7,611
- Likes 96
246 Photos and videos
Pinned Tweet
25 Aug 2025
📢 We’ve hit refresh 🔄
🔥 Our new website is live, and it’s more than just a facelift.
We dug deep on what it means to Make Every Message Matter:
🧑🔬Get to know the experts behind our expertise
📈 Understand how a full-funnel growth engine is designed
💡See how our problem-solving fuels results
Check it out: responselabs.com
#WebsiteRedesign #CRMMarketing #LoyaltyLeaders #AgencyLife #MakeEveryMessageMatter
1
221
Jun 10
Points are the receipt for loyalty, not the cause of it. New post on why the experience around your program is doing more work than the program itself.
responselabs.com/2026/05/cus…
8
Jun 8
At the Loyalty360 Expo, AI was a massive topic of conversation. 🤖 But we found that the real challenge brands are facing right now isn't a lack of tools or ideas, it’s operational execution. Getting campaigns launched efficiently, connecting fragmented systems, and turning data into action is the true hurdle.
1
25
Jun 8
That's exactly why we were so excited to showcase our intelligence and orchestration platform, magpie, to help marketers close the gap between strategy and execution! 🐦✨
1
25
Jun 8
Curious about what else we learned in Orlando? Read all about our key takeaways from the Expo on the blog today 👇
responselabs.com/2026/05/key…
15
Jun 4
New inbox reality:
Users may read the AI summary instead of your email.
Optimize accordingly:
• Strong opening
• Clean structure
• Text-first design
👉 responselabs.com/2026/05/ai-…
7
Jun 2
ChatGPT advertising is moving from enterprise-only access to self-serve. Fast.
As AI platforms reshape how consumers research, discover, and make decisions, brands need more than awareness. They need a strategy for how to show up in these new conversational environments.
1
36
Jun 2
We’re actively tracking the evolution of #AIadvertising, emerging targeting capabilities, and what this shift means for performance marketing moving forward.
Full blog for the latest perspective on where #ChatGPT advertising is headed is up: responselabs.com/2026/05/wha…
29
Jun 1
This month we’re exploring:
• Our Loyalty360 Expo experience
• Exploring why CX is now the foundation of modern loyalty strategy
• Turning National Açaí Day into a high-impact growth moment.
Subscribe now for monthly insights written by our experts responselabs.com/subscribe/
9
May 28
Our team had an incredible time in Orlando this month at the Loyalty360 Expo! 🌴 Between panel discussions, client conversations, and product demos, one thing became abundantly clear: modern loyalty is no longer just about points and discounts.
1
28
May 28
In today's market, the brands winning are the ones connecting strategy, operations, customer experience, and data execution into one cohesive, enterprise-wide system. Loyalty can't sit in a marketing silo, it has to be driven by every interaction a customer has with your brand! 🤝
1
24
May 28
We've broken down our biggest takeaways from the event, including how to prove your program's value to the C-suite and why experience matters more than ever during economic uncertainty.
Read the full recap on our blog responselabs.com/2026/05/key…
#Loyalty360 #CustomerLoyalty #CRM #CustomerExperience #MarketingStrategy #ResponseLabs
1
1
70
May 26
AI is rewriting your emails… literally.
Inbox providers now summarize your content for users.
What matters most?
• First 150–200 characters
• Clear structure
• Real text (not just images)
👉 responselabs.com/2026/05/ai-…
15
May 20
The biggest risk in choosing a partner isn’t underperformance.
It's a misalignment hidden behind a great pitch.
Watch for:
• Senior leadership disappearing post-sale
• Cookie-cutter strategies
• Lack of true listening
Learn how to spot red flags early responselabs.com/2026/04/rei…
25
May 13
At @Loyalty360's @LoyaltyExpo?
Our Director of Strategy and Data, Andy Locke, takes the stage at 10:10am for a discussion on Customer Loyalty Today.
Stop by our booth after and come say hi! #LoyaltyExpo2026
1
13
May 11
Scaling franchise marketing isn’t about doing more. It’s about structuring smarter👇
1
25
May 11
A successful rollout comes down to three phases:
1️⃣ System-wide alignment
2️⃣ Regional strategy customization
3️⃣ Transparent execution
Skip one, and the entire system feels it.
Nail all three, and you unlock both brand consistency and local buy-in.
1
23
May 8
Heading to @Loyalty360’s Loyalty Expo next week?
Let’s connect! Stop by our booth to chat, pick up a copy of our Loyalty Playbook, and meet our team.
1
18
May 8
Our very own Andy Locke will be part of the Customer Loyalty Today breakout session talking all things marketing strategy, personalization based on data and how to move beyond points.
Drop us a note if you’ll be there. #LoyaltyExpo2026
18
May 6
82% of consumers want more personal interaction from brands—even online.
1
12
May 6
Digital doesn’t mean distant. Customers expect brands to recognize their behavior, respect their preferences, and respond with relevance across every touchpoint.
1
13
May 6
Dynamic journeys deliver personal, context-aware experiences at scale—without sacrificing efficiency.
Personal interaction is powered by adaptive automation.
If your journeys feel robotic, customers notice. We design experiences that feel human responselabs.com/crm-loyalty…
20