We built an AI-powered platform to help customer and service teams drive repeatable success. Email us to talk about how we can help you. hello@retain.ai
Joined February 2017
- Tweets 106
- Following 21
- Followers 92
- Likes 53
34 Photos and videos
#Productivity shouldn't be a bad word, but it still makes everyone cringe to talk about.
We're reframing the conversation by helping you define and measure #salesproductivity to help everyone live their best work/life balance.
Read it here: retain.ai/stop-sweeping-chan…
346
What can #GenerativeAI teach you about #salesproductivity and workflow? We're glad you asked!
We show you what's possible in our newest blog: retain.ai/generative-ai-impr…
201
Worried about #salesproductivity? Maybe it's time to rethink your roster.
Our CEO, @ericchernoff, challenges enterprises to add #customersales to build relationships and avoid missing revenue opportunities.
Read more in his newest blog: retain.ai/customer-sales-sav…
151
Most of today's work is done in the browser. But most #customerexperience data is measured in apps.
Find out why you need browser-based #workflowintelligence in our newest ebook!
Available here: retain.ai/the-future-of-exce…
97
In our latest blog post, we offer guidance on how #reporting & data can make your #operations more efficient. We discuss how:
1) #Data collection needs to be automatic
2) Next steps should be obvious
3) Reports should evolve with your enterprise
retain.ai/2022/12/08/are-you…
1
Download our #eBook "5 ways to help your customer teams drive #revenue during a recession" & learn to:
1) Optimize moments of value
2) Automate processes
3) Operationalize your playbooks
4) Build a tech stack to simplify #workflow
5) Foster collaboration
retain.ai/2022/12/06/the-ste…
Download our eBook "5 Ways to Help Your Customer Teams Drive Revenue During a Recession." In it you will learn how to:
• Identify & optimize processes.
• Evaluate & build a tech stack to serve your goals.
• Build a collaborative organizational culture.
retain.ai/2022/11/30/new-ebo…
We believe the best uses of #AI and #workflow #automation are when the technologies empower people, adding to their skills and abilities. Over on our blog, we talk about how AI and automation should empower, not replace your team. retain.ai/2022/12/01/automat…
2
Today in the Retain blog, we invite you to learn more about #WorkflowIntelligence. We define what it is, and how it works to help your customer-facing teams perform to their potential and simplify your business operations. retain.ai/2022/11/29/what-is…
"The right solutions will identify what’s already working so that teams are only changing the things that don’t work."
In a recent blog post, our team offers three foundational steps to solving for the struggles of your #DigitalTransformation efforts. retain.ai/2022/11/20/digital…
Hear! Hear!
13 Sep 2022
Customer Success is a business function, not a belief system
#CustomerSuccess
1
"The way you collect #data matters just as much as the data you collect."
Over at the Retain site, we discuss the danger of activity #metrics, building efficient #growth strategies, & creating a single metric your entire team can work towards. retain.ai/2022/11/17/the-way…
1
Being able to identify & repeat best practices so your team is doing better, more productive work is how you take your business from good → great.
Read our latest, "4 Ways Data Fragmentation Stops Growth." #AI #WorkflowIntelligence #SmarterNotHarder
retain.ai/2022/11/10/4-ways-…
Operationalized #CustomerSuccess strategies drive revenue.
Chances are, with all the tools your customer & service teams are using, you lack a #WorkflowIntelligence layer & insight into what is driving growth, or more importantly – what isn't.
retain.ai/2022/11/08/recessi…
1
1
CASE STUDY: The client wanted an always-on data-driven approach to boost #CustomerEngagement. They were looking for increased renewals, lower customer churn, better RFP win rates, & higher NPS.
See how they did it with our #WorkflowIntelligence platform. retain.ai/case-study-consume…
Last week our team took time to support & give back to our local #SanFrancisco community. We built & donated 10 bikes to The Village Project, a non-profit, community-based organization that helps underserved kids & families. #teambuilding #givingback #grateful #volunteering
4
59% of orgs said #CustomerSatisfaction scores are the most important metric, according to a @VentanaResearch whitepaper.
Our #WorkflowIntelligence platform can help you find & prioritize what delights your customers most.
Download the whitepaper today retain.ai/whitepaper-expandi…
It's an interesting concept – #customersuccess as a science.
Our CEO, @EricChernoff, discusses his previous experience at @LiveRamp, starting Retain.ai – the #WorkflowIntelligence company, and what actually drives customer value. retain.ai/2022/02/07/custome…
1
Producing a good #CustomerExperience is a complex orchestration of customer-facing teams, marketing, & operations. We're trying hard to reduce & remove that complexity. Retain.ai, our #WorflowIntelligence platform, zeroes in on what works best. #ai #CX
1
Your team has a few standout performers. Every month, they're killin' it. Their colleagues look up to them, you're going to promote them, but how do they do it? And why aren't the others doing it like them? That's where we come, we find and replicate the #extraordinary.
2