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Upland RightAnswers @RightAnswers

RightAnswers combines powerful AI search, Gen AI knowledge management for the future of customer service.

Joined April 2009
  • Tweets 1,902
  • Following 567
  • Followers 569
537 Photos and videos
We're kicking off Customer Service Week here at Upland RightAnswers! Leave us a review (or read them!) at G2 to let us know what you expect from your knowledge management tools ➡️ ow.ly/hS2M50T7ZsE
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Hot off the presses-- RightAnswers earned 17 badges in G2's Fall 2024 market reports! ow.ly/TEfO50TwBxh
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According to Salesforce, Agentforce will usher in a “third wave” of AI that moves past predictive models and generative AI that we’ve become accustomed to in recent years. Explore our blog to learn the latest from this year's Dreamforce's announcement: ow.ly/xF1750TuNMo
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Did you know we’ve been recognized? See what Gartner® wrote, and why we’re a 2024 Representative Vendor in Customer Service Knowledge Management Systems: ow.ly/lorG50Ts0I8
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Upland Software is proud to be a sponsor of Customer Contact West this October! We hope you’ll join us in Tucson, AZ. Register today at frost.ly/agq #FrostCC

Customer Contact West Event

You are now competing for talent. You must be prepared to build a strategy to attract, engage & empower your Customer Contact Center team.

customercontactmindxchange.com
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New podcast! Join Simon Kriss, Australia's leading AI expert, to get a blueprint for effective AI implementation in our latest episode of Connected Knowledge. 🔗 ow.ly/aGXw50TpE2e
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RightAnswers is heading to #LISTEN2024 with @CallMiner! Head on over to ow.ly/Pffe50TkjXc to request a meeting with the team ✍️
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Summer may be starting to cool down but RightAnswers is still heating up 🔥 We're excited to share that Upland RightAnswers has been named in KMWorld's Trend Setting Products list for 2024! Explore the list at ow.ly/SRYg50Tj9Bu
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New season, new AI insights! 🤖 Join Skailar Hage as he breaks down the future of work. Full episode available at ow.ly/TkfP50TgOjT #GenAI #CX #ContactCenter
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📚 Today is #ReadaBookDay! Need a rec? Check out the latest eBook in our library: The Power of Personalization in the Contact Center! ow.ly/hRTe50T5ol9
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Stay in the know with what others are saying about RightAnswers on G2 ⭐ ow.ly/rVkW50T7Yw1
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Implementing #GenAI tools in the workplace requires ongoing conversation and evolution to ensure proper use and maximum return on your investment. ow.ly/lHIV50T7I5s
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"At least 30% of generative AI (GenAI) projects will be abandoned after proof of concept by the end of 2025 [...] according to Gartner, Inc." Read more from Gartner's Data & Analytics Summit: ow.ly/Bqui50T5nGX

Gartner Predicts 30% of GenAI Projects Will Be Abandoned By 2025

At least 30% of GenAI projects will be abandoned after POC by end of 2025, according to Gartner #GartnerDA #GartnerIT

gartner.com
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In order to succeed in today’s customer-centric world, it’s critical to pay close attention to your FCR score as it directly impacts customer satisfaction and operational efficiency. ow.ly/H9IG50T5kg4
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Couldn't attend the live session? No problem! On 8/27, we're hosting a live replay of our webinar, "Connected Knowledge: The Evolution of Connected Knowledge Delivery for the Modern Contact Center." Register now to catch all the insights! ow.ly/yp8H50SUZAW?

Connected Knowledge: The evolution of connected knowledge delivery for the modern contact center

RightAnswers has always been a leader in delivering a connected knowledge management experience, linking all your knowledge sources to our powerful AI search to provide answers right where your...

brighttalk.com
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According to research from Slack, the use of #AI tools in the workplace rose 24% as of Jan 2024. Has your org issued guidance for AI use? Let us know how you have (or haven't) used AI in your role. ow.ly/tM9g50T4a1Y

New Slack research shows accelerating AI use and quantifies the “work of work”

Survey reveals use of AI tools in the workplace rose 24% in the past quarter and uncovers the average amount of time employee spend on low-value tasks

slack.com
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Join us and our friends at BA Insight in Washington D.C. for #KMWorld2024! Register to attend and plan to stop by booth 109 to learn more about how #AI can boost your knowledge management and enterprise search 👉 ow.ly/Cbxg50SXWN4
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We love working with our customers and partners! Interested in what others have to say? Read the rest of Jeremy's review and many others on G2: ow.ly/W3IB50SQ6bq
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Mark your calendar for 8/27! We're hosting a live replay of "Connected Knowledge: The Evolution of Connected Knowledge Delivery for the Modern Contact Center." Learn how RightAnswers X can streamline your contact center. Register now: ow.ly/qyQZ50SUZzB?

Connected Knowledge: The evolution of connected knowledge delivery for the modern contact center

RightAnswers has always been a leader in delivering a connected knowledge management experience, linking all your knowledge sources to our powerful AI search to provide answers right where your...

brighttalk.com
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ICYMI: Upland RightAnswers' has been named to the 2024 KMWorld AI 100 🎉 ow.ly/1SZm50SYFc1

Upland Delivers Award-Winning AI Knowledge Management Solutions to Drive Productivity

Upland Software, Inc. (Nasdaq: UPLD), a leader in AI-enabled cloud software for digital transformation, today announced, for the second year in a row, Upland...

businesswire.com
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