Winter slip-and-fall on your front walkway? Here’s the tight playbook:1) Care first.
Don’t move them. Ask about head impact, dizziness, numbness, severe pain. Call 911 if you’re unsure, they’re bleeding badly, confused, or can’t stand.2) Stop the next fall.
Salt/sand/kitty litter for traction. Block the spot (cone/chair/sign). Don’t scrape everything away yet.3) Document fast.
Photos short video of the exact area, ice/slush, lighting, steps/handrails, and overall walkway. Note date/time, what they said happened, and any witnesses.4) Be kind—don’t admit fault.
Say: “I’m sorry—are you okay?”
Don’t say: “This is my fault / I should’ve salted.”5) Exchange info report it.
Swap basic contact info, grab EMS/police report number if applicable, and notify your homeowners insurance. Don’t offer cash or sign anything.6) Save proof prevent repeats.
Keep receipts/texts/vendor records/doorbell footage. Then salt early, shovel often, fix drainage, improve lighting/rails.
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