4 Photos and videos
20 Nov 2023
Remember when you used to print out directions from Google Maps on the home computer to take in the car?
The way #B2B tech companies create and use #customerjourney maps today is just as archaic.
There is a better way.
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Ross G. D. Fulton retweeted
18 Nov 2023
A timeline of Sam Altman's firing from OpenAI -- and the fallout tcrn.ch/3SLwC2q by @kyle_l_wiggers
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18 Nov 2023
đź’ˇ While we have tools like @productboard and @aha_io for B2B product roadmapping and design...there's a gap in purpose-built software for B2B customer lifecycle roadmapping and design. Time for a change! #Innovation #customersuccess #recurringrevenue
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Ross G. D. Fulton retweeted
20 Sep 2022
Customers care about any journey that leads to value realization in their enterprise. That means true customer journey mapping must work backward from the customer’s value goals and objectives, not forward from the vendor’s sales goals and objectives. linkedin.com/pulse/rethinkin…
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Ross G. D. Fulton retweeted
17 Jun 2022
Many best practices to drive #CustomerSuccessOperations are still widely undocumented and under-utilized.
Thankfully, the team at @valuizeco put together a 4-step guide to help you lay the groundwork for an unstoppable #CSOps function.
Check it out here: lnkd.in/eQxaeqyh
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Ross G. D. Fulton retweeted
23 Feb 2022
How do you go about achieving best-in-class #NetDollarRetention?
In our latest article, we breakdown the 6 disciplines that make up the ValueXperience framework and give you the tools to master #RevenueRetention and expansion in your organization. bit.ly/33NEjyc
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Ross G. D. Fulton retweeted
25 Jan 2022
How can #B2B tech leaders achieve #NetDollarRetention nirvana?
We’re thrilled to announce the launch of ValueXperience - a new framework for transforming your #CustomerLifecycle into a #NDR machine. Learn about ValueXperience via our new #Whitepaper. 🔗 bit.ly/347OI7s
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We are incredibly excited to invite Wayne McCulloch (CCO of @WalkMeInc), @RossGDFulton (Founder and CEO of @valuizeco), AND @zivpel (CCO of @AppsFlyer ) to discuss their visions for the #futureofCS.
Register now: planhat.com/blog/planhat-exp…
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Ross G. D. Fulton retweeted
18 Nov 2021
One mistake we all made early in #CustomerSuccess is thinking that "tech touch" applies only to small clients.
The reality is that Digital CS is a Strategy, not a Segment. Digital can help all of your clients and helps you scale.
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Ross G. D. Fulton retweeted
23 Aug 2021
Valuize is entering the #Podcasting world with our new show; Customer Valuecast!
Every fortnight, Ross Fulton will be speaking to trailblazing leaders to help you create more value for your customers and your business.
Listen to our introductory episode: anchor.fm/customer-valuecast…
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Ross G. D. Fulton retweeted
19 Aug 2021
Few #Metrics yield as much insight and impact on a company’s #Valuation as #NetDollarRetention.
In our latest article, we examine the #NDR formula and how to effectively measure your team on the leading indicators that drive best-in-class NDR. bit.ly/3D0SQTL
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Ross G. D. Fulton retweeted
14 Jun 2021
We're thrilled to announce that @valuize's very own, @RossGDFulton, will be presenting at the #Inbound2021 conference on October 13th 14th with a special two-part session on how to build a leading-edge #CustomerSuccess strategy that maximizes #NetDollarRetention.
See you there!
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Ross G. D. Fulton retweeted
9 Jun 2021
"Value realization is the economic lifeblood of #RecurringRevenue businesses.”
Valuize CEO, @RossGDFulton, was joined by #CustomerSuccess leaders from @HashiCorp, @Zuora and @PagerDuty at @GainsightHQ's #PulseEverywhere conference for a powerful discussion about #CustomerValue.
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Ross G. D. Fulton retweeted
11 May 2021
Join us on our upcoming webinar with Mary-Beth Donovan, VP #CustomerSuccess Operations at @VMware, and Mathieu Brillon, SVP #DigitalStrategy at Valuize, as we share how structure and scale a high-performance CS #Operations team 🚀
Save your spot: valuize.zoom.us/webinar/regi…
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Ross G. D. Fulton retweeted
6 May 2021
If you’re bored of listening to me talk about #BusinessOutcomes #Outcomes on the recent Precursive & MetaCX podcasts then take a break and listen to @RossGDFulton instead. He discusses product adoption as a means to achieve a busin…lnkd.in/e5Khcsc lnkd.in/eHheB7M
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Ross G. D. Fulton retweeted
3 May 2021
Valuize CEO, @RossGDFulton, was featured on Helping Sells Radio with esteemed host, @billcush. Listen to the full episode to hear his perspective on how to deliver value-based outcomes that drive maximum #customerretention, #adoption and #expansion.
🔗helpingsells.substack.com/p/…
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21 Apr 2021
Good times @jnoble100 Thanks for having me on!
21 Apr 2021
A guest episode of The Jason Take On podcast series, with @RossGDFulton looking at how to operationalise your customer success strategy. Many thanks Ross - loved this conversation.
#customersuccess
#operations
#strategy
#leadership
thejasonstakeon.com/podcast/…
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Ross G. D. Fulton retweeted
20 Apr 2021
Join us on our upcoming #webinar as we discuss how to maximize #NRR through the 3 pillars of #customersuccess operations with special guest Emily Ryan, Director of Success Management Strategy and Operations @splunk.
Register here: valuize.zoom.us/webinar/regi…
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Ross G. D. Fulton retweeted
14 Apr 2021
Design a cutting edge #customersuccess operations model to maximize #NRR on our next #webinar with @valuizeco CEO, @RossGDFulton and special guest @ESpeerRyan, Director of Success Management Strategy and Operations @splunk
Save your spot: ow.ly/S5tN50EoxPN
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