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Ryan Falkenberg @RyanFalkenberg

Co-CEO of @ClevvaPty, a platform aiming to change how we #learn and #perform

Joined July 2011
  • Tweets 752
  • Following 328
  • Followers 216
260 Photos and videos
#CLEVVA
CLEVVA@clevvapty
19 Oct 2020
Diagnosing every telco query and ensuring that the right outcomes are actioned in context and in a consistent and compliant way is no easy task. Unless you are working with Blue Prism and CLEVVA. youtu.be/Wd1IcY9jRLI
Enjoyed the conversation last night regarding chatbots and their impact on digital self-service and contact centres. At CLEVVA, we are loving the opportunity to upgrade chatbots into capable digital experts that can advise and execute. Exciting times. omny.fm/shows/power-business…

Chatbots: Transforming call centre experiences - POWER Business

Godfrey Mutizwa speaks to IQ Business chief economist Sifiso Skenjana and FinChatBot co-founder and CEO Antoine Paillusseau CLEVVA co-CEO Ryan Falkenberg about transforming call centre experiences.  

omny.fm
Enjoyed being part of this panel discussing AI and intelligent automation: lnkd.in/gV6-7NJ @johanosteyn @jacquesludik @EngineerITNews @CortexGroupAI @CortexLogic @MIIAfrica @VianChinner @RudeonSnell
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Ryan Falkenberg retweeted
CLEVVA@clevvapty
15 Sep 2020
Diagnosing every banking query and ensuring that the right outcomes are actioned in context and in a consistent and compliant way is no easy task. Unless you are working with Blue Prism and CLEVVA. youtube.com/watch?v=tUJSldKJ… #CLEVVA #IntelligentAutomation #ConnectedRPA #AI
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Looking forward to talking on the rise of digital service experts at AI Expo Africa this week. The future is here! aiexpoafrica.com #aiexpo2020 #ai #rpa #CLEVVA #IntelligentAutomation #automation
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I note that ‘the pandemic is now considered an inflection point for automation, predicting that RPA spend will reach $25 billion by 2025’. For me the pandemic has simply forced companies to fast track inevitable decisions they were going to make anyway. venturebeat.com/2020/07/18/h…
This article makes a good argument for moving contact centre tech into the cloud. #CLEVVA #callcenter #digitech #CX #NLP #AI diginomica.com/how-covid-19-…

How COVID-19 is accelerating remote working and automation in the call center industry

The death of call centers is greatly exaggerated.  But they are changing.

diginomica.com
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#CLEVVA #Telecoms @blue_prism #ConnectedRPA #IntelligentAutomation
CLEVVA@clevvapty
14 Aug 2020
Imagine being able to access a digital support expert that is capable of diagnosing your Telco issues and solving them there and then. With Blue Prism and CLEVVA, this is now possible. youtube.com/watch?v=Wd1IcY9j… #CLEVVA #Telecoms @blue_prism #ConnectedRPA #IntelligentAutomation
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The McKinsey Global Institute estimates that, using demonstrated technologies, more than 81 % of predictable physical work, 69% of data processing, and 64% of data-collection activities can feasibly be automated. mckinsey.com/business-functi…

Operations management, reshaped by robotic automation

Today’s automation shows huge promise for saving time, money, and human effort. For operations centers, is it now just a matter of “ready, set, automate”?

mckinsey.com
A Musk-funded business, has recently released what looks like an incredibly powerful language generator. It’s hilarious and frightening. I feel like I’ve seen the future. Given Musks track record, I wouldn’t bet against it: openai.com/ @OpenAI #CLEVVA #ElonMusk
Really enjoyed this interview #CLEVVA #ArtificalIntelligence @AIforBusiness
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While I agree that predictive technologies will certainly enhance the customer experience offered by contact centres, my feeling is that this is not where the initial ‘game changer’ will come from. intelligentcio.com/africa/20… #CLEVVA #AI #Robotics #Callcenter
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#IntelligentAutomation #ConnectedRPA #RPA #CLEVVA
CLEVVA@clevvapty
31 Jul 2020
Imagine building a digital banking expert capable of performing like a financial advisor. With Blue Prism and CLEVVA, its possible. Here’s a story of how. #CLEVVA #IntelligentAutomation #RPA @blue_prism youtube.com/watch?v=8tCoSDcY…
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For me this report highlighted the importance of a human & digital worker service team - the one focused on making customer’s feel special (emotional); the other focused on making the experience feel efficient (rational). You need both to really stand out- lnkd.in/gDg_tGh
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A quick overview of the #CLEVVA platform:
CLEVVA@clevvapty
27 Jul 2020
Ever wondered how you can build a digital expert without coding skills. This video walks you through the power of the CLEVVA platform. youtube.com/watch?v=m693brjn… #CLEVVA #IntelligentAutomation #RPA #digitech
If you have not heard the term ‘RPA’, this article gives a nice overview of how the digital workforce is shaping process automation across the world. information-age.com/introduc… @blue_prism #CLEVVA #RPA #IntelligentAutomation
A great case study!
CLEVVA@clevvapty
22 Jul 2020
Imagine offering staff and customers a digital expert capable of solving all support queries. This is a story of how an insurer did just that. youtube.com/watch?v=nP0H9mAV… #CLEVVA #DigitalTransformation #DigitalWorker #CX #casestudies
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I got the following from this article by Gartner. More of us will be remote working. There will be greater data collection and employee monitoring (Big Brother is coming to work): #CLEVVA #Gartner #WorkTrends #HR #FutureOfWork #COVID19 gartner.com/smarterwithgartn…
#AI #RPA #ConnectedRPA #IntelligentAutomation #CLEVVA
CLEVVA@clevvapty
15 Jul 2020
As we grow our partnership with Blue Prism, the power of straight through processing becomes even more apparent. This video explains how we work so well together. lnkd.in/gaQ7Wzd #AI #RPA #ConnectedRPA #IntelligentAutomation @blue_prism
I note in this article that Gartner predicts by 2022, 80% of RPA-centric automation implementations will derive their value from complementary technologies. Boy, it really is a very exciting time to be working in the automation field! forbes.com/sites/forbestechc… #RPA #AI #digitec
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