It’s not always clear that this is a parody account but @SW_Help it’s very clear that you run a parody rail service. It’s absolute carnage this morning. How did you run a good service before reduced passenger numbers? I remember now, you didn’t.
This just to let you know that I’ll be making my way into London tomorrow so you now have 12 hours of advance notice to create all sorts of calamity on the rail network.
Our business process that we use to take your money is the one we are most proud of. But we can’t even get that right today - all the ticketing machines at Basingstoke are down.
In a few hours time I’ll be attempting the first SWR train in 18 months into London. I expect it will be a breeze with all that down time being used to improve the service.
I must apologise to my followers. Since the onset of the pandemic I’ve not been commuting. Would me complaining about the conditions at home keep you entertained?
Hi @SW_Help How often are the screens and keypads on your ticket machines cleaned please? Will the current regime be stepped up given concerns around #COVID19 ?
.@SirPeterHendy Do you think the level of service provided South Western Railways @SW_Help is acceptable? Can you tell us why you block unhappy rail customers?
Praise where praise is due @SW_Help Very comfortable journey from Clapham Jct to Woking (end destination Bristol) - big comfy seats, very clean train & friendly & helpful guard 👍🏻 @swtrains_watch