GM. We had our all-hands company retreat last month, I collected all costs in a blog post, and shared what we believe the ROI of a retreat is - jailhouse.be/the-cost-of-run…

Extremely satisfied with our new newsroom: news.landal.com 🙏 @Prezly

here's my annual @stripe feature wish list: - Be able to disable zero invoices during trials, we use sequential invoice numbering across our account. Every invoice number needs to be accounted for, these zero invoices (a lot due to free trial) are wasteful. - Be able to have multi-year subscriptions, I get it's not good to do this for auto-collected payments, but why not allow it for subs where you "Send invoice" . - Be able to ignore paused collections as churn. We often use this to give customers a bit more time to pay their invoices without needing to cancel the sub. In our book a pause collection isn't a cancel, so shouldn't be marked as churn in MRR reports. - Make it possible to zoom into Billing Graphs like the MRR growth one, so you can click to see which customers are causing the churn/upsell/... - Create a quote for an upsell or renewal based on an existing subscription, accepting the quote would schedule the sub to update - Be able to download an upcoming invoice as a nice PDF renewal quote. - Make it easier to switch the main currency of an existing customer. cc @stripesupport

MUST WATCH WOW! 🤩 An INCREDIBLE moment as South Africa perform a passionate rendition of their national anthem 😅🇿🇦

We have over 520 paying customers, we only lost 5 the past 3 months. Not 5%, 5 in total. In 2023, we lost 20 customers in total. If your churn is low, anything is possible.

I'm completely not into this, but I so want this. One of the most beautiful things I've seen. teenage.engineering/products…

How I used to book hotels? Go to booking, compare locations, prices and book on there. How I currently book hotels? Search on Google Maps, find a dozen hotels, send them all an templated email with my dates and requirements. The latter is faster, cheaper and quality rooms.

The power of MS in the wild: People asking for a teams link for calling, people being annoyed you still use Zoom, ... Not using Teams is seen as not being able to open a .doc file.

TIL: you can use Airdrop to easily get a link from your phone to your macbook. #iphonenewbie

An ideal customer profile (ICP) might be ideal from a use case perspective, but be not-so-ideal from a business case perspective (as in no money). Making that ideal customer profile far from ideal.

In 5-10 years we'll look back at Internet search as something ancient as driving somewhere without GPS. Think about it, search is such an inefficient way of getting the info you need: you need to click multiple links, scroll through pages, and refine your search query, while you're not even sure you find what you need. Almost crazy that we've put up with it for over 2 decades.

Our weekly All-hands with Zoom Immersive View feature. Guess who's on Linux?

Here we go ⁦@reflectnotes⁩ !

Hey @intercom , can you explain to me why it's necessary to go through sales, have a contract (instead of monthly), just to have our data be within the EU? We don't want more features, just switch to EU data center.

All these support software companies selling AI chatbots as a way to reduce the cost of your support seem to ignore the opportunities you get with a well-trained support team. - Build a relationship with your users - Discover serious usability issues, while not a bug, still stuff worth improving - Discover upsell opportunities - Come up with feature improvements Support should be more than answering people's questions.