Elevate Self-Service and Support with an Enterprise Agentic Platform and a Suite of Next-Gen Support Applications. #AgenticAI
Joined September 2017
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2,079 Photos and videos
Jun 9
AI doesn’t fail because of the model. It fails because of the knowledge behind it.
Discover why knowledge architecture is the missing foundation for AI agents, copilots, and enterprise search in our latest whitepaper.
Download now: searchunify.com/resource-cen…
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Jun 8
The challenge? Turning fragmented data into actionable insights.
Discover how AI Agent Analytics transforms support from a cost center into a growth engine.
📘 Download the eBook: searchunify.com/resource-cen…
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Jun 3
Your AI agent passed every demo. Now ask: can it route, coordinate, and maintain context across 10,000 live interactions?
For complete information, download our whitepaper: searchunify.com/resource-cen…
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Jun 1
We are proud to be recognized as a Major Contender in @EverestGroup 's Enterprise Search PEAK Matrix® 2026.
Read more: searchunify.com/press-releas…
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May 26
25 consecutive quarters of leadership.
SearchUnify has once again been recognized as a G2 Leader in Enterprise Search Software
Here’s to building even better experiences ahead : searchunify.com/press-releas…
#EnterpriseSearch #CustomerExperience #G2 #B2BTech
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Apr 20
70% of L1 tickets are repetitive.
Most chatbots still fail on context & handoffs.
AI Support Agent changes that:
• RAG-powered responses
• LLM-agnostic
• Plug-and-play integrations
Result: ↓ tickets ↑ speed ↑ CSAT
Contact for more details: searchunify.com/company/cont…
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Apr 15
Most enterprise AI starts with chat & voice—email gets ignored.
Yet 70% of customers still prefer email, with 12–24 hr response times.
It’s not secondary. It’s where complexity, compliance & volume hit hardest.
We broke down why email is AI’s biggest missed opportunity👇
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Apr 15
Explore how AI SupportPlus Agent can Bring Autonomous Resolution to your Enterprise email Channel: searchunify.com/resource-cen…
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Apr 13
Proud moment for the team 🚀
SearchUnify Knowbler wins Gold at the @GlobeeAwards 2026 for Best AI-Powered Knowledge Management & Corporate Wiki 🏆
Read the full announcement in the press release : searchunify.com/press-releas…
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Apr 10
88% expect faster replies.
50% will switch after one bad experience.
Still taking 12 hours?
Fix your FRT 👇
searchunify.com/resource-cen…
#Customersupport #RFT #Revenue #SearchUnify
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Apr 8
Same AI agents. Different costs.
The difference? Strategy.
Overshooting your AI budget? Time to audit. 👇
searchunify.com/resource-cen…
#aiagents #agents #AICost #SearchUnify
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Apr 1
Strong conversations. Clear direction.
The 7th Successlab CSS Executive Forum brought support leaders together to explore what’s next, Agentic AI, autonomous resolution, and moving beyond ticket-driven models.
The shift isn’t coming. It’s already here.
ALT Leaders at the 7th CSS Executive Forum discussing the future of customer support, including agentic AI, autonomous resolution, and the shift beyond ticket-driven models.
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SearchUnify retweeted
Your funnel may be leaking leads and you might not even see it.
Delayed follow-ups.
Misrouted leads.
Weak scoring models.
Watch how marketing automation helps fix funnel gaps and drive better conversions.
Register Now: ow.ly/mjqh50Yy16q
#MarketingAutomation #Grazitti
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Mar 23
Your agents are drowning in repeat tickets.
280 on 2FA. No KB article. 890 refund tickets. Article outdated.
Most teams find out after CSAT drops.
Case-cluster recommendations catch knowledge gaps before your customers do.
Full breakdown here: searchunify.com/resource-cen…
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Mar 20
IIs your DIY AI Agent just the tip of the iceberg? 🧊
The real costs hide beneath the surface — maintenance, scale & governance.
40% of agentic AI projects will be canceled by 2027. (Gartner)
Know what true Enterprise AI is really made of 👇
searchunify.com/resource-cen…
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Mar 18
Proud to be named a G2 Leader in Enterprise Search for the 24th consecutive quarter.
6 years. Every quarter. Same commitment.
Press Release : searchunify.com/press-releas…
#EnterpriseSearch #G2Leader #SearchUnify
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Mar 17
Most enterprise knowledge systems were built for human search. Not for AI agents that reason, diagnose, and resolve.
That gap is exactly what we're unpacking.
Limited seats. Approval required: luma.com/css326
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Mar 11
In 2026, the benchmark shifted — from how well AI talks, to how confidently it acts.
At SearchUnify, we call this the move from assistant to agent.
The difference between capable AI and trusted AI? Architecture.
See you at #IDCCIOSummit2026 🔷
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Mar 5
Stop upgrading IVR menus. Customers want solutions, not better routing.
SearchUnify Voice AI transforms voice into a real-time resolution engine with conversational intelligence and enterprise integrations.
Beyond scripted bots. Read how: searchunify.com/resource-cen…
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