70% of service orgs are realizing measurable value from AI agents in 60 days. 🚀 If you're still planning, you're behind. 🐢 Join our next Serviceblazer Meetup on June 18 as Agentforce Service leader Christina Keohane reveals the findings from State of Service: AI Agents Edition. This is a live community discussion and won't be recorded. Register today: sforce.co/4oqstiq

Most IT newsletters are just product announcements. 🗞️ IT Service Spotlight isn't. Last month's edition covered: ✅ Why AI agents are IT's #1 priority in 2026. ✅ The Agentic IT Service Guide. ✅ HR's agentic journey. Insights that help IT leaders build the future of service — not just follow it. Subscribe today: sforce.co/4udQmMj

A picture of a defect doesn't prevent a failure. 📸 Dispatching a qualified crew with the right equipment does. 👷 Agentforce Field Service and Operations unifies drone inspections AI triage crew dispatch in one platform. Watch a full demo: sforce.co/4xr8Pae

96% employee self-service resolution. ✅ That's what @salesforce achieved internally with Agentforce HR Service after unifying fragmented systems into a single AI-driven platform. 🤖 Join HR Service leaders on June 24 for a behind-the-scenes look at: 🔹 Moving from reactive chatbots to proactive AI resolutions. 🔹 Driving adoption by meeting employees where they work. 🔹 Upskilling HR teams for AI collaboration. Save your spot: sforce.co/3SvOiRu

The hardest part of modernizing your voice channel isn't the technology — it's knowing where to start. 🔧 Join us on June 10 and learn the exact steps to make your voice channel agentic-ready. No rip-and-replace required. Register today: sforce.co/4uZumVR

Managing an electrical grid shouldn't require jumping between apps. 📱 When GIS and field service systems are disconnected, crews waste time and compliance data gets left behind. With Native GIS in Agentforce Field Service and Operations, workers can view assets, launch inspections, and sync data back to ArcGIS in real time. One source of truth. Right where the work happens: sforce.co/3S6RjHT

ICYMI: Agentforce HR Service won a 2026 Newsweek AI Impact Award. 🏆 Category: AI Workplace Best Outcomes, HR. The recognition? AI that delivers measurable results, not just features. Grateful to @Newsweek for the honor and proud of the team and customers who made it happen. 🙏

ITSM migrations aren't supposed to be fast. ⚡ 200 Agentforce IT Service customers say otherwise. The bottleneck was never the technology. It was the absence of a proven playbook. That playbook now exists. See how they're doing it in this @techzine article: sforce.co/4e50nVa

Getting started with AI shouldn’t feel intimidating. 🌱 The AI Foundations Trail makes AI learning accessible with hands-on, beginner-friendly content designed to help anyone start building confidence in the Agentic AI era. Start today: sforce.co/4vf3W1Q

You don't have to replace Open CTI to get AI working on your voice channel. 📞 Most contact center teams assume modernizing means a full rip-and-replace project. This session makes the case for a different path: real-time agent assist, context-rich escalation, and 20% reductions in call handle time, added on top of what you've already built. Join @Vonage and @salesforce leaders on June 10 to walk through how: sforce.co/4dTL813

Your field tech pulls up to a job knowing the equipment history. The contact center rep who handled the same customer yesterday? Still in a different system. 🔧 Mobile workers lose 7 hours a week to admin tasks that shouldn't exist. Field and service data sit in parallel silos. AI trains on the gaps. @salesforce Field Service and Operations CCO Paul Whitelam, makes the case for why this matters and @forrester measured what fixing it is worth: 195% ROI over three years. 🚀 Check out unified Agentforce Service and Field Service: sforce.co/4o3oOqw

Discover three ways @GEAppliancesCo turned field service into a growth engine. 💪 On June 4, GE leaders will explain how they did it. Agentforce Field Service and Operations leaders will show how Agentforce powers it. On the agenda: 🔹 Connecting the asset lifecycle from pre-sales through renewal. 🔹 Acting on asset data before a customer knows there's a problem. 🔹 Making proactive service a process, not a lucky moment. Save your spot: sforce.co/49vrdUT

AI agent adoption in service: 39% in 2025. 66% in 2026. A 70% jump in one year. 🚀 The prediction phase is over. Watch this State of Service: AI Agents Edition on-demand session today: sforce.co/4dGnPrm

30,000 minutes of labor every day. That's what PenFed is reclaiming with Agentforce Service. One of the largest credit unions in the US. Nearly 3 million members. Three Agentforce agents running across their support operations. Q1 FY27 also delivered, on our own help line: • help.salesforce.com: 4 million inquiries handled autonomously since launch • 1-800-NO-SOFTWARE: 100% of North American calls now powered by Agentforce Service is where AI got real first. It's still where the agentic enterprise begins.

The best service teams are doing more than ever because AI is right there with them. At #CNX26 in Chicago on June 3–4, four teams will show how they're using Agentforce to give their people more time, context, and impact: 🔹 Great Wolf Lodge: AI and staff working together to deliver seamless guest experiences. 🔹 Big Joe Forklifts: Human expertise AI speed, at scale. 🔹 Andersen Tax: Empowering service teams to become a growth engine. 🔹 Warren CAT: Harnessing customer data in the field to turn every service visit into a personalized moment. If you're building a team where humans and AI make each other better, this is the place to be. See the full agenda and register: sforce.co/4ddip8v

More field service visits don't mean more revenue. More context does. 🛠️ 69% of service leaders say revenue targets went up this year. But most field service orgs are still running reactive maintenance — close the ticket, miss the upsell, miss the renewal, miss the proactive flag that keeps the contract alive. @GEAppliancesCo changed that by connecting asset health data to customer context. GE Appliance leaders join @salesforce Field Service and Operations experts on June 4 to walk through how. Register today: sforce.co/4dYALu7

Deploying AI agents isn't the hard part. 🤔 Getting your team and leaders to work effectively alongside them is. In her new blog, Agentforce Service CMO Annie Weinberger says, "I've had to build new skills and rethink how I lead in an agentic world. It's made me better at my job." 66% of service orgs are already running agentic AI. Red Argyle pushed case deflection from 50% to 71%, within hours, just by iterating. Learn more about the State of Service: AI Agents Edition: sforce.co/4tShm2K

From the State of Service report: After they deploy AI agents, customer service organizations report that the #1 improved KPI is customer satisfaction — ahead of service rep productivity, average handle time, customer retention, and first-response time. salesforce.com/news/stories/…

Customer service AI agents: officially mainstream. 😎 In the past year: 🤖 AI agent adoption went from 39% to 66%. 🤖 70% of orgs that deployed saw measurable value within 60 days. 🤖 The #1 improved KPI = customer satisfaction, ahead of handle time, productivity, and first response time. @salesforce surveyed more than 3,000 service pros worldwide for the State of Service: AI Agents Edition. The era of pilot programs is over. Learn more: sforce.co/4ui1BmI

Cutting service costs and increasing customer loyalty doesn't have to be a trade-off. 🤔 They look like opposites because most contact centers run AI and CRM as separate systems. Service reps answer cold. Customers repeat themselves. More transfers, more callbacks, CSAT stuck. Agentforce Contact Center closes the gap. AI agents with the full customer record resolve on the first touch, not the third. CSAT up 75%. Turn your contact center into a loyalty engine: sforce.co/495MJiY