We’re aware of an issue impacting admins, checkouts, and storefronts. We are investigating and are working to resolve it. You can find the most up-to-date information about the issue on our status page at shopifystatus.com.
We've identified the problem and are seeing recovery from our mitigation efforts. We will continue to monitor and provide updates on our status page. Thank you for your patience.
Let me guide you to our Support team. Please follow the steps below:
1. Visit our Help Center.
2. On the right-hand panel in the typing field at the bottom, type your inquiry.
3. If you have a store, click "Select a store to get personalized answers" and log in to your account. If you don't have a store or wish to continue with our general support, skip this step.
4. Type your inquiry in the text box at the bottom.
5. Click on the prompt that's closest to your inquiry. If the prompts are irrelevant, type "Get me to support".
6. If you've already logged into your account at Step 3, you'll be connected to our Support team directly. Please follow the prompt to prepare a screenshot or relevant information while you wait in the queue. One of the Support Advisors will be with you soon.
If you didn't log into your account at Step 3, please follow the prompt and click "Select a store" to log into your account of the account in question.
If you can't access your account, click "I can't access my account". Follow the prompts to receive Account Support.
If you don't have a store, click "I don't have a store". You will need to create a store to receive live support.
If you want to report a merchant, please go to bit.ly/4fqxOlb and file a claim.
We haven't heard from you. If you're still unable to reach support, let's move this to a DM. Please send us a message with more information so that we can continue to assist you while keeping your account information secure.
We're aware of an issue impacting access to the Shopify Admin. We are investigating and are working to resolve it. You can find the most up-to-date information about the issue on our status page at shopifystatus.com, and we will share more updates as soon as possible. Thank you for your patience.
We're aware of an issue with the Shopify Help Center. We are investigating this issue and are working to resolve it. You can find the most up-to-date information about the issue on our status page at shopifystatus.com, and we will share more updates as soon as possible. Thank you for your patience.
We're aware of an issue impacting multiple Shopify services. We are investigating this issue and are working to resolve it. You can find the most up-to-date information about the issue on our status page at shopifystatus.com, and we will share more updates as soon as possible. Thank you for your patience.
We’re currently experiencing 500 errors affecting Admin, Checkout, and Storefronts in some regions. Our team is actively working to resolve the issue. We appreciate your patience and will update you soon.
We’re aware of an ongoing issue where shipping rates are not displayed during the checkout process on Shopify. We’re investigating and working to resolve it.
You can find the most up-to-date information on shopifystatus.com, including steps to temporarily resolve the issue. Thanks for your patience.
We are aware of an issue impacting store admin page loading for selected stores, and are working to resolve it. For the most up-to-date information, please refer to our status page at shopifystatus.com. Thank you for your patience.
We experienced an issue related to store admin loading, which has now been resolved. If you're still having any problems, please contact our 24/7 live Support team at help.shopify.com. Thank you for your understanding and patience.
Thank you for reaching out! We appreciate all the context you have shared. We're currently reviewing this now and will follow up with you if we need any additional information.
Thank you for your patience. The issue related to connecting with our Support team has now been resolved. Please clear your cookies and cache and try again. If you continue to experience the same issue, please DM us with further details on any local troubleshooting steps you have taken.
What's new: Help Center now prepares your advisor before you connect.
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One click to enter the queue. We hit the ground running.
Shopify: The RenAIssance Edition
Sidekick updates, Agentic Storefronts for merchants, new tools for devs building commerce agents, AI simulations, and more 🧵
We're aware of an issue with Admins impacting selected stores, and are working to resolve it. For the most up-to-date information, please refer to our status page at shopifystatus.com. Thank you for your patience.
We had a system degradation that has now been mitigated. We kept checkout and storefronts online, but access to admin interfaces was temporarily unavailable for some merchants. This briefly extended to POS but was quickly resolved. We are continuing to monitor the recovery of the current issue. We will provide an update once we have new information.
56 seconds. That was our average wait time last week across 70K contacts. BFCM starts tomorrow—our team is ready to keep that pace: help.shopify.com. We got you.