Intelligent Growth platform for Customer Success and Account Management teams, focussed on Expansion
Joined November 2018
- Tweets 1,251
- Following 3
- Followers 987
- Likes 708
740 Photos and videos
9 Apr 2025
Prithwi & Jennifer Chiang reveal why startups should focus on adoption, engagement, and renewal. Forget trying to track every metric—learn how a targeted approach can drive real growth. Watch now: youtube.com/watch?v=dFLQ44aM…
#CustomerSuccess #StartupGrowth #SaaS #BusinessMetrics
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8 Apr 2025
SaaS isn’t just about the learning curve—it’s a continuous treadmill. Discover how change management keeps customer success leaders ahead in our latest micro podcast. Watch now: youtube.com/watch?v=SC_1_kf4…
#SaaS #CustomerSuccess #ChangeManagement #B2B #UserAdoption
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21 Mar 2025
Prithwi & Jennifer Chiang reveal why startups should focus on adoption, engagement, and renewal. Forget trying to track every metric—learn how a targeted approach can drive real growth. Watch now: youtube.com/watch?v=dFLQ44aM…
#CustomerSuccess #StartupGrowth #SaaS #BusinessMetrics
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21 Mar 2025
SaaS isn’t just about the learning curve—it’s a continuous treadmill. Discover how change management keeps customer success leaders ahead in our latest micro podcast. Watch now: youtube.com/watch?v=SC_1_kf4…
#SaaS #CustomerSuccess #ChangeManagement #B2B #UserAdoption
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19 Mar 2025
Diversity in your CS team isn’t just for show—it’s an accelerator. By fostering diverse talents and perspectives, you enhance empathy & boost customer loyalty.
#DiversityMatters #CustomerSuccess #GrowthMindset #TechLeadership #Inclusion #ThoughtLeadership #BusinessInsights
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14 Mar 2025
Ever feel like the first 30 days with a new product is a bit like a first date—all eyes on you?
#CustomerSuccess #Onboarding #Personalization #UserEngagement #Growth #DataDriven
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13 Mar 2025
Tired of hiring for user satisfaction? Explore how automation and tech-touch deliver personalized experiences without the overhead. Join our podcast on AI-driven flows that humanize interactions while scaling.
#CustomerSuccess #Automation #TechTouch #Scalability #AI
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12 Mar 2025
Who wants to shoulder success alone? A collaborative success plan turns customers from passive passengers into co-pilots, fostering accountability, trust, and growth.
#CustomerSuccess #Collaboration #CoCreation #BusinessGrowth #ThoughtLeadership #PodcastInsights #SuccessPlanning
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12 Mar 2025
Forget the sales pitch—it’s time to consult! CSMs are built to nurture, not just close deals. Discover how a consulting mindset turns stress into success in our micro podcast with Prithwi Dasgupta & Brandon R Almendarez.
youtube.com/watch?v=RosFjLqD…
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11 Mar 2025
Carmel Granahan and Anshi Bhadoria reveal how a live roadmap & smart questions turn customer feedback into game-changing insights.
Remember: What gets measured, gets improved!
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10 Mar 2025
Onboarding over at Day 90? Not so fast! Don’t let your customer journey turn into a one-hit wonder. Discover why continuous onboarding keeps users coming back for the encore.
#CustomerSuccess #OnboardingJourney #ContinuousLearning #GrowthMindset #CS
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10 Mar 2025
CSMs, ready to level up your superpowers? Your four keys are empathy, time management, interpersonal skills, and problem-solving. Tune in as Anshi Bhadoria & Niki Clarke-Crossman break it down.
youtube.com/watch?v=rMGnxg45…
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6 Mar 2025
This 2021 excerpt is a time capsule: our CS experts predicted AI would revolutionize customer success. Fast forward to 2025—AI is already reshaping the game, with even more progress coming in 2026! Hear insights from Prithwi, Irit, Rick, Peter, and Sue.
youtube.com/watch?v=HL3FKSTX…
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5 Mar 2025
Stop firefighting—predict issues for smoother onboarding. Use data-driven playbooks and automation to enhance retention. Shift from reactive to proactive?
#CustomerSuccess #ProactiveOnboarding #CSTrends #CustomerExperience #DataDriven #Automation #RetentionStrategies
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1 Mar 2025
Diversity in your CS team isn’t just for show—it’s an accelerator. By fostering diverse talents and perspectives, you enhance empathy & boost customer loyalty.
#DiversityMatters #CustomerSuccess #GrowthMindset #TechLeadership #Inclusion #ThoughtLeadership #BusinessInsights
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28 Feb 2025
Do you think your CS leadership is on point? It’s all about asking the BIG questions—value, vision, and beyond. Dive into our micro podcast with Prithwi Dasgupta & Marty Kaufman for strategic insights. Unlock unmatched CS excellence!
youtube.com/watch?v=Jh-3X8fC…
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27 Feb 2025
Carmel Granahan and Anshi Bhadoria reveal how a live roadmap & smart questions turn customer feedback into game-changing insights.
Remember: What gets measured, gets improved!
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27 Feb 2025
Forget the sales pitch—it’s time to consult! CSMs are built to nurture, not just close deals. Discover how a consulting mindset turns stress into success in our micro podcast with Prithwi Dasgupta & Brandon R Almendarez.
youtube.com/watch?v=RosFjLqD…
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27 Feb 2025
Boost your Sales & CS game with 3 key moves:
1) Centralize intel with a Knowledge Management System
2) Sync up with regular collaboration meetings
3) Constantly fine-tune your Kick-off Playbook.
Hear it straight from Shruti Sharma & Anshi Bhadoria.
youtube.com/watch?v=x-ITeA5s…
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