Joined July 2010
- Tweets 3,245
- Following 400
- Followers 488
- Likes 1,218
385 Photos and videos
Pinned Tweet
18 Apr 2023
I love all the people I follow on here, and will transfer that to @LinkedIn linkedin.com/in/cstoss/
And my content will continue to be hosted on
stoss.ca/
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14 Sep 2023
We are ALL measuring #CustomerExperience Wrong.
Our focus is not on CX at all in most cases. We focus on performance of our people (#sales, #support, #BDR, #marketing) and assume that translates to a positive CX.
tiktok.com/@cscxtips/video/7…
partnerhero.com/blog/we-are-…
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18 Apr 2023
With @CBC being falsely labelled as "state run" at the behest of a political rival to our government in Canada, as well as the general reduction in quality of this app and the inconceivable focus on the meme-ification and hostility, I will be taking a break from Twitter as well.
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18 Apr 2023
It is clear this place is no longer a relatively open forum for discussion, but is being coerced into a political tool at the direction of a single person's world view.
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18 Apr 2023
I love all the people I follow on here, and will transfer that to @LinkedIn linkedin.com/in/cstoss/
And my content will continue to be hosted on
stoss.ca/
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14 Apr 2023
It's 2023, LLM's are generating clear, human-sounding speech mimicking anyone in the world's voice and yet I still have to listen to a voicemail I receive 10 times because it is so grainy and fuzzy I can't make out the name, number, or company... *sigh*
#telecommunications
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11 Apr 2023
Fact: there is no "perfect" #CustomerExperience. There are always going to be opportunities to grow and get better.
PartnerHero's Free CX Maturity Model will take 5 mins and will provide you valuable guidance on #CXstrategy hubs.ly/Q01KSSs90
#customersupport
#maturitymodel
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11 Apr 2023
Knowledge is not a zero sum game.
Too many people hoard knowledge as if it's their secret sauce that makes them successful.
But knowledge sharing makes everyone successful. I don't become less successful by helping you acheive success.
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6 Apr 2023
I am speaking about the AI tech landscape for #Customersupport, #Customersuccess and #CustomerExperience Teams on April 18th at 2pm EDT.
We'll discuss tools and features that exist today to help create your #artificialintelligence strategy!
RSVP Here: cx-heroes.circle.so/c/cxl-pe…
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6 Apr 2023
I was at the Support Driven conference this week and got a chance to get some quick #customerexperience and #customersupport #leadership tips from the amazing @mrpatto @mdale7 and other!
tiktok.com/@cscxtips/video/7…
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Gathering data means nothing if you’re not leveraging it effectively. Check out this post by #Zendesk expert @StossinSupport to learn how to connect data for a better CX, reduced handling times, and more: hubs.ly/Q01K8GQ10
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28 Mar 2023
"Any company can add incredible value by using data to streamline its processes, inform customer interactions, shape product development, and mitigate issues altogether."
My latest for @salto_io
#data #customerservice #customerexperience #zendesk
salto.io/blog-posts/how-to-c…
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28 Mar 2023
Your problem isn't the problem. The problem is executing to fix the problem.
We can all list 5 things we know are wrong/broken, know can be fixed and just live with. So the broken thing isn't the issue.
The problem is in the fix execution. That's where most people fail.
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Craig Stoss retweeted
22 Mar 2023
Tune in to learn about the latest tools and trends in CX!
22 Mar 2023
I am so excited to be speaking with Kodif about how #ai and #chatgpt are going to completely change the way we deliver #customerservice.
Join us on March 30th at 1pm PDT!
tiktok.com/@cscxtips/video/7…
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23 Mar 2023
When have you *ever* wanted "The industry standard experience" as a consumer?
Never.
#customerexperience
#customersupport
#benchmarks
vm.tiktok.com/ZMYQnHxHA/
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22 Mar 2023
I am so excited to be speaking with Kodif about how #ai and #chatgpt are going to completely change the way we deliver #customerservice.
Join us on March 30th at 1pm PDT!
tiktok.com/@cscxtips/video/7…
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22 Mar 2023
Join us to see how #ChatGPT and #AI are revolutionizing #customerexperience
March 30th 1pm PDT
vm.tiktok.com/ZMYxoxwf4/
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21 Mar 2023
A few ideas to nudge your customers to more success.
#customersupport
#customerexperience
#supportability
tiktok.com/@cscxtips/video/7…
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Craig Stoss retweeted
20 Mar 2023
I’m excited to talk and discuss the most recent trends in CX tooling with Craig!
@StossInSupport is one of the very knowledgeable experts in CX tooling.
20 Mar 2023
Revolutionize Your Customer Support: Discover the Latest Tools and Technologies in 2023. It is a must-attend event for anyone looking to stay ahead of the curve in the ever-evolving world of #customersupport.
lnkd.in/g6YpRWYp
#customerexperience
#ArtificialIntelligence
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20 Mar 2023
The release of #ChatGPT has created an environment where SMB can access #ArtificialIntelligence without the barriers to entry that have existed. I see this revolutionizing #customerservice and creating stronger #customerexperience for all of us.
ALT Yoda saying "Begun the democratization of AI has"
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