Hyperautomation platform that empowers enterprise IT leaders to reinvent their ITSM delivery experience by seamlessly integrating with existing ITSM solutions.
Joined June 2019
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44 Photos and videos
13 Aug 2021
When you shift left by autonomously optimizing ticket handling...
#AI #ITSM #ITSMautonomy #Autonomy #Automation #Shiftleft
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9 Aug 2021
If you have millions of DATA points you simply can't connect the dots through people. Enter the Robots!
#aitsm #AI #automationsoftware #autonomous #team #machinelearning
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4 Aug 2021
Just because you’ve deployed a chat bot or some RPA doesn’t mean you’ve deployed AI. Chances are you’ve deployed a solution that is simply a reflection of your own knowledge. It can’t learn, can’t adapt and it can’t connect the dots.
#itsm #aitsm #AI #automationsoftware
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2 Aug 2021
Are you taking advantage of intelligent technology solutions to delight your customers?
Check out 3 Key questions for digital technologies deployment on IT Service Desk
30 Jul 2021
What customers really want from their MSP?
A real AI tool will reduce ticket volumes, resolve problems more quickly, decrease total cost of ownership (TCO), improve the customer experience, and get smarter (become more effective) over time, all without human intervention.
#msp
28 Jul 2021
How do you measure incident transitions between individuals and groups? How do you identify your Ping-Pongs and ticket hops? Join us for a personalised 1:1 session and learn how to reduce incidents transitions, ping-pongs and ticket hops 👉🏻 hubs.la/H0S0ZKl0
#AI #ITSM
26 Jul 2021
We are delighted to introduce Idan Pinko, our new ETL / BI developer. We are excited to have Idan join our team as we continue our mission in helping organizations around the world optimize their IT services autonomously. Join us in welcoming Idan to our team!
#newadventure
23 Jul 2021
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21 Jul 2021
Folks, let us introduce you to Aliza Bleier.
Aliza is an exceptionally talented person who joined us this month as Head of Customer Onboarding at Deepcoding. Aliza brings with her a wealth of ITSM knowledge and she is here to help our customers achieve their goals!
19 Jul 2021
One of the primary cause-and-effect relationships in the service desk is between agent job satisfaction and agent turnover: Check out the following 3 key drivers of job satisfaction that will help you ensure high job satisfaction, and hence low agent turnover.
Have more tips?
16 Jul 2021
And Relax…
DeepCoding has just helped you reduces ticket volume by 30%
14 Jul 2021
How's your IT support looking these days?
Frenzied and chaotic or efficient and productive?
For IT leaders, intelligent ITSM technology can help to drive lean processes within IT Service Desk operations.
Check out 4 tips that'll help you Empower your ITSM.
12 Jul 2021
We congratulate Gil Heiman on his new role as Head of Sales, Americas at DeepCoding. Gil has extensive experience in ITSM and is well prepared to lead the Americas sales division and ensure our many projects continue moving forward smoothly.
#newadventure #innovation #Aitsm
7 Jul 2021
DeepCoding was founded with the idea of harnessing big data and data science technologies as innovative enablers for the successful application of TOC (Theory of Constraints) and Lean methodologies to enhance IT Delivery.
#DeepCoding #AITSM #ITSM #happy #csat #reducecost #ROI
5 Jul 2021
When you realise that you’ve just saved 40% of your total Service Desk cost AND reduced your customer wait time by over 50%!
#DeepCoding #AITSM #ITSM #happy #customerserviceimprovment #csat #reducecost #ROI
30 Jun 2021
Over 70% of change initiatives driven by technology fail to deliver these promised returns. Here’s the top 5 reasons your Lean implementations will fail.👉🏻 hubs.ly/H0QRrsv0
#AI #ITSM #ITSMautonomy #Autonomy #shiftleft
28 Jun 2021
Thanks to our smart clustering NLP engine, our customers enjoy automatically ticket clustering and reduce their ticket volume by more than 25%!
hubs.la/H0QFBYx0
#clustering #NLP #AI #ITSM #ITSMautonomy #Autonomy #Automation
25 Jun 2021
What is the impact of DeepCoding on the support channel mix of the average retailer?
In this case, the retailer reduced their TCO by more than 13% and improved customer satisfaction from 82.5% to 93.8%. Learn how this solution can develop your business 👉🏻 hubs.la/H0QFDHr0
