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Tom Lipscomb @TCLipscomb

Customer Success Fanatic: Ex-Quant - Thrives on turning Insights into Action. Loves Flying: High with #Customers, Off a Tee, & w/ My Sage (Opinion=Me)

Joined April 2010
  • Tweets 7,929
  • Following 69
  • Followers 386
84 Photos and videos
Check out my latest article: How Much Should You Invest in Customer Success? linkedin.com/pulse/how-much-… via @LinkedIn

How Much Should You Invest in Customer Success?

Tomorrow we're going to help you understand why answering this question is critical to your ability to scale and optimize your Customer Success organization. Here is An Overview of the Three Topics...

linkedin.com
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Hi All... I started a new video series for my business. Let me know what you think! Chalk Talk Episode #1 LTV and SFDC youtu.be/OkavqDP0f-g via @YouTube

Chalk Talk Episode #1 LTV and SFDC

Chalk Talk is a series of short 2-3 minute videos on Customer Succe...

youtube.com
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Well worth the read... That Will Never Work tomtunguz.com/that-will-neve…
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Help others to help themselves:) Join me on @Kiva kiva.org/invitedby/thomas277…
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In search of history... Amelia Earhart... Making a difference by doing unbelievable things in a world that expected very few remarkable things from #women. A true pioneer... 82 years later and still so much opportunity for improvement. nationalgeographic.com/cultu…

Inside Robert Ballard's search for Amelia Earhart’s airplane

Many attempts have been made to discover the famed aviator's fate, but never with the technological tools at Robert Ballard's disposal.

nationalgeographic.com
With the #Avengers gone who will save the world? It could be you. Https://4ocean.com
#CustomerSuccess will be maintaining and expanding with customers as the least expensive revenue, while doing it in a way that minimizes burn.
Jason ✨👾SaaStr.Ai✨ Lemkin
@jasonlk
27 Jul 2019
When the downturn comes, SaaS companies will all be fine We were last time Well, except for the ones that are High Burn But Not High Growth
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My answer to What books can I suggest to my customer success intern? quora.com/What-books-can-I-s…

What books can I suggest to my customer success intern?

Thomas Lipscomb's answer: It depends in part what the role is of your CSMs, with that said: The Trusted Advisor (Maister, Green & Galford): Many people describe the role of a CSM as a “trusted...

quora.com
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My answer to What books can I suggest to my customer success intern? quora.com/What-books-can-I-s…

What books can I suggest to my customer success intern?

Thomas Lipscomb's answer: It depends in part what the role is of your CSMs, with that said: The Trusted Advisor (Maister, Green & Galford): Many people describe the role of a CSM as a “trusted...

quora.com
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Yo-Yo Ma in Chicago- Peace on earth good will to mankind. A true gift.
You can make a real difference. Change the world by changing one person's life. It's a great way to start the weekend:). Join me on @Kiva kiva.org/invitedby/thomas277…
Good stuff for #CustomerSuccess to know from@ttunguz: Why Product Innovation Slows After the Series A tomtunguz.com/when-product-i… #CX #SaaS

Why Product Innovation Slows After the Series A

Discover why product innovation often stalls after Series A funding, and the key challenges founders face transitioning from early-stage startup to growth-stage company.

tomtunguz.com
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The world is betting on #autonomous Vehicles in a big way... #Uber raised $24.7 before its #IPO. But are the tides turning? Traders have a $1.5 billion bet riding against Uber (UBER, LYFT) - markets.businessinsider.com/…
Great high-level one-pager on how raising #capital from #VCs has changed over the years... Shifts in Fundraising from @ttunguz tomtunguz.com/fundraising-en…
My answer to When is a good time to ask a customer for a review or a rating? quora.com/When-is-a-good-tim…

When is a good time to ask a customer for a review or a rating?

Thomas Lipscomb's answer: In a B2B context, I like doing it relative to stages in a customer journey. As an example: Send out something (survey/NPS) at the end of onboarding, taking this approach you...

quora.com
This post from @nileshsurana from @CustSuccessBox is really well aligned with what I see in the SaaS market when it comes to #CustomerSuccess. CHeck it out! customersuccessbox.com/blog/…
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More wisdom from @ttunguz - Puzzles, Not Problems... tomtunguz.com/facing-world-w…
A must-read for serious #CustomerSuccess leaders from @sbernste. Stop Chasing Renewals: Here’s How to Keep Customers Engaged. linkedin.com/pulse/stop-chas…

Stop Chasing Renewals: Here’s How to Keep Customers Engaged So Renewals (and More!) Will Just Come

Too busy fighting figurative fires? Upon benchmarking his native city of Boston to his adopted city of Philadelphia, Benjamin Franklin wrote the famous line “…an Ounce of Prevention is worth a Pound...

linkedin.com
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Hey #CustomerSuccess - You saw the trailer... Now see the Pilot of "Customer Success in 3 Minutes"... blog.thesuccessfulcustomer.c… via @TCLipscomb #CX #CX

Chalk Talk: Customer Success… Why We Exist :)

There are a lot of different opinions on this topic! Here are mine…  Let me know what you think!

blog.thesuccessfulcustomer.com
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