CEO of TeamSupport - B2B customer support software solution.
Joined June 2010
- Tweets 1,312
- Following 47
- Followers 183
- Likes 86
12 Photos and videos
20 Jul 2020
Today’s B2B customer service orgs must reimagine current strategies how you measure success…on the customer’s terms. New @TeamSupport eBook guides you through B2B customer support software journey “From Discovery to Onboarding and Beyond.” hubs.ly/H0sJ_8p0
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16 Jul 2020
When you play ticket volleyball with your B2B customers, bouncing tickets from agent to agent or even dev ops, nobody wins. Achieve swift ticket resolution w/ @TeamSupport. visual support tools. Learn more hubs.ly/H0syww80
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14 Jul 2020
If your B2B customer support, sales, dev ops teams are all operating in silos, there is frustration for everyone, particularly the customer. Learn how to break down silos take a holistic approach to B2B customer relationships hubs.ly/H0ssGtx0
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9 Jul 2020
Part 2 of @TeamSupport 4-part series explores #B2B customer support software tools to help you understand how your B2B customers really feel be proactive in mitigating risk of churn. #B2B #customersentiment hubs.ly/H0sjgCJ0
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8 Jul 2020
Uncertainty and frustration with the economy is affecting businesses and consumers alike. Be the rock your customers can rely on work w/ them to create avenues of mutual success. Learn how in @CustomerThink Editor’s Pick article hubs.ly/H0sdf6Y0
7 Jul 2020
Part 1 of @TeamSupport blog series explores how using a B2B customer support software system allows you to resolve more tickets, shorten issue resolution time, leave your inbox for email, not as a ticket management system. hubs.ly/H0scHSx0
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2 Jul 2020
B2B customer support teams, use technology tools like @TeamSupport Customer Distress Index to understand how your customers are feeling. More important, convert what you glean from analyses into actionable information towards improved customer experience. hubs.ly/H0s3-k-0
1 Jul 2020
Learn how @TeamSupport #B2B customer support software helps @MachMotion, leading industrial automation CNC company, live up to its core value, “Go the Extra Mile.” #customersuccess hubs.ly/H0s2NjD0
30 Jun 2020
Technologically advanced tools that gauge customer sentiment overall customer health allow ALL depts to take proactive, holistic approach to managing B2B customer relationships; very different than managing individual consumers (B2C) #B2Bcustomersupport hubs.ly/H0r_c7m0
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25 Jun 2020
How do you get to know a prospective or future #B2B customer? @TeamSupport blog Part 2 offers strategies to engage in meaningful interactions without it coming off as insincere or merely a sales tactic. hubs.ly/H0rSFBd0
23 Jun 2020
How well do you really know your B2B customers? Learn ways to establish relevant interactions real relationships with your B2B customers and why it’s important to do so. hubs.ly/H0rNjbM0
22 Jun 2020
When it comes to appraisal/tax software, industry leader Harris Govern provides exceptional client support w/ @TeamSupport. Learn about their journey to B2B customer support software, benefits realized, lessons learned along the way. #customersuccess hubs.ly/H0rMWH10
18 Jun 2020
Keeping your current customers happy in these uncertain economic times is more important than ever. Most are impacted many will need to alter budgets. Here are strategies for ensuring your customers’ confidence in sticking with you through thick & thin. hubs.ly/H0rGbKb0
17 Jun 2020
OmniFund @gotobilling Payments as a Platform® provider decreases ticket response times, improves comms between departments, keeps knowledge base fresh for thousands of users w/ @TeamSupport #B2B customer support software hubs.ly/H0rDkz50
16 Jun 2020
Customers that are new to your business in today’s uncertain economic times may be questioning decisions due to cost. Here are a few ways to help them feel more comfortable confident in doing biz w/ you, by @TeamSupport. #CX #CXpostsale #B2B hubs.ly/H0rvBHd0
15 Jun 2020
In new Q&A w/ @MarTechSeries I talk about how @TeamSupport B2B customer service software delivers seamless collaboration between support teams, empowers all depts to manage customer relationship in more holistic way enables customers in COVID world. hubs.ly/H0rwb2X0
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