Have care how you speak for you never know what will be remembered. The Competent One was a nickname I got from a substitute teacher I had in high school.
I’m gonna lose it with people who can’t just tell me what they want or ask a question. #dearcustomer makes me play 20 questions and I have to guess why they’re calling cuz they won’t just say it! #callcenterproblems#CustomerService
Not having access to the internet is one thing. I get not everyone has it, even though they should. But “I’m not good at the internet thing.” is no longer excusable in my book. It’s 2022. And it’s not hard. #dearcustomer#callcenterproblems#callcenter#CustomerService
Me: Thanks for calling…how can I help you?
Caller: I was just asking about (subject).
Me thinking: you were just asking or are you trying to ask? Because there’s a difference. Why do people have to make conversations so difficult? #justask#callcenterproblems#callcenter
When #dearcustomer calls in and starts with “I need…”, it takes me a lot to not respond with a smart ads answer like “yeah, so?” or “good for you?”. Like ask me a question! Stop making statements and expecting me to read you’re mind about what you want to know. #callcenter
People have forgotten how to talk normally over the past year and a half. Half the time I’m talking to a #dearcustomer , I’m just confused because they aren’t making logical sense. And it’s worse than ever. #callcenter#callcenterproblems
I gonna lose it. Customer service sucks ass. Every person I’ve talked to recently is either mind numbingly dumb or very angry for no reason OR both. I’m slowly winding up and it’s only a matter of time before I snap. I can feel it coming. #callcenterproblems#callcenter
#DearCustomer, pro tip: if you are asking for my help,
DON’T LIE TO ME!
I will act calm and do my job because I am a professional, but internally I will be hating you. And you will not get any more than my bare minimum. #liarsarestupid
I am seriously tired of answering questions that #dearcustomer could have found out themselves if they spent 5 seconds on google. Why waste both of our times? #callcenterproblems
#DearCustomer, it’s almost 2021. Not knowing how to look up a website or use an email address or not even having access to the internet automatically puts you at a huge disadvantage to everyone else. It’s time to get with the times and figure it out. #tech#Year2021