Head of Product Management @nhsengland. Audiophile. Serial hobbyist.

Joined February 2011
222 Photos and videos
It's not impossible to simultaneously hold the thoughts 'the CS has lots of smart/talented/dedicated individuals' and 'the CS has a culture that insulates senior leaders from perceived risk healthy challenge'
13 Dec 2024
I’ve argued that the Civil Service’s problems are best framed as structural cultural, rather than about individuals. Cultures are made up of norms that are sustained by language and behaviours. So what norms does the CS need to tackle to be more effective? A first stab 🧵
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At the same time, a totally unreformative approach would fail to address long standing weaknesses in CS's 'default' modes, structures and incentives - that embed risk aversion and overweight the influence of a small number at the top of the CS tree.
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But does anyone recognise how much of this ties to the expectations, behaviours and systems of the Cabinet Office, the Treasury and No 10? 'Reform' is an easy mantra when its for others to bear - but sadly often displacement activity to forestall a good hard look in the mirror.
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Being followed by two new bots every day here. Abysmal experience. Not posting much here but will likely 'go dark' soon.
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Identifying and solving the *right* problems is fundamentally it. An accurate understanding of the problems that matter most is the bedrock of real improvement. It can be v. challenging to do this at the scale of the NHS, but ultimately its the only thing truly *worth* doing.
Here is a huge problem for NHS policy and strategy: too much is based on virtue signalling and almost none on practical problems solving...
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Trilly Chatterjee retweeted
Patient records and the NHS App are in the news again. Me and @MattStibbs wrote down some thoughts. TLDR: the perfect architectural approach won’t solve for fundamental environmental challenges that need addressing. public.digital/pd-insights/b…

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Trilly Chatterjee retweeted
Excited to be organising and running another of these super events this weekend! I never get bored of seeing what people come up with in just a weekend! #nhshd27
It’s NHS Hack Day 27 at Chelsea and Westminster Hospital tomorrow! #nhshd27 We can’t wait! Check your email for latest important information if you are joining us this weekend 😊
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In the face of extreme challenges, its relatively easy to envision the world you want to avoid dealing with the world you have. Today, the sad result is the professionalisation of AI 'fan fiction' - pedalled hardest by those who understand it least. politico.eu/article/tony-bla…
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Some very interesting reflections on the nuts and bolts issues underpinning the new government's 'mission-ary' zeal.
I've written a little piece on how the new government will actually govern and why governments have to be both story-tellers and plumbers, with a particular focus on how to get strategy and missions right. geoffmulgan.com/post/poetry-…
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To every tech (or tech adjacent) leader in the NHS: Being credulous to this level of vainglorious, hype-saturated BS will be the end of your credibility. This isn't 'anti-AI' position, its just pro-empiricism.
tony blair is telling the UK it can replace public sector workers with AI based on a dogshit study in which AI says AI is good 404media.co/ai-finds-that-ai…
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Trilly Chatterjee retweeted
10 Jul 2024
We've been down this road before, and should be skeptical about an unproven technical system's ability to improve health inequalities. Our research has found its not that simple - particularly for a technology that routinely generates false info. adalovelaceinstitute.org/pro…
Today Sam Altman and I published a piece in TIME sharing our vision for how AI-driven personalized behavior change can transform healthcare and announcing the launch of Thrive AI Health, a new company funded by the OpenAI Startup Fund and Thrive Global, which will be devoted to building an AI health coach. The company’s mission is to use AI to democratize access to expert-level health coaching to improve health outcomes and address growing health inequities. As @sama and I write, AI could go well beyond efficiency and optimization to something much more fundamental: improving both our health spans and lifespans. With AI-driven personalized behavior change, we have the chance to finally reverse the trend lines on chronic diseases like diabetes and cardiovascular diseases, which are directly related to daily behaviors but not distributed equally across demographics. DeCarlos Love — a brilliant product leader passionate about improving health outcomes — has left Google to become Thrive AI Health’s CEO, and I’m very much looking forward to working with him. And The Alice L. Walton Foundation is joining us as a strategic investor to help us scale our impact to underserved communities and reduce health inequities. AI has become central to @Thrive's mission to improve health and productivity outcomes, and I’m incredibly passionate about the opportunity to leverage AI to deliver hyper-personalized behavior change across the five key behaviors that Thrive focuses on and that govern our health: sleep, food, movement, stress management and connection. The AI health coach will be embedded in Thrive’s behavior change platform and we look forward to bringing this innovative offering to the market. Read more in @TIME: bit.ly/3WbFQ9I
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"THE FUTURE™" - Brought to you by the rich, influential and desperately out of touch.
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I may set up a direct action campaign group called JUST STOP FUTUROLOGY - the Blair tank is top of the list. The world needs fewer noteworthy public figures 'thought leading' about our AI enabled future with the verifiably flimsiest of understanding of what they're talking about
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Brent & Harrow. Speechless.
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This was a great gathering of key thinkers in this field. What I learned tonight is that the challenges are many and great - but we have the tools, skills and collective awareness for real progress.
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Rare that I shill for anyone in here, but if there's any justice in the world, Gary Stevenson will become a household name within 3 years. Read. This. Book.
An outrageous, white-knuckle journey to the dark heart of an intoxicating world - from someone who survived the trading game and then blew it all wide open.
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🚨 Our Product Manager & Lead PM job ads are NOW LIVE! 🚨 📅 Closing Date: Sun Apr 7th We're hiring to a range of product roles across some of the most critical digital products & services in health & care. Come and join us! See thread below for the ads! 👇
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Product Manager (multiple roles) 📅 Closing Date: Sun Apr 7th jobs.digital.nhs.uk/vacancie… IMPORTANT: Please read our *application guidance* (download on right-hand side). This includes instructions on what to focus on in your applications.

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Lead PM (multiple roles) 📅 Closing Date: Sun Apr 7th jobs.digital.nhs.uk/vacancie… IMPORTANT: Please read our *application guidance* (download on right-hand side). This includes instructions on what to focus on in your applications.

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