The official customer service Twitter channel for Uber India, Sri Lanka & Bangladesh. We are here 24/7 to help you!
Joined November 2016
- Tweets 763,139
- Following 908
- Followers 63,089
- Likes 74
47 Photos and videos
Pinned Tweet
24 Jan 2020
Forgot something in an Uber? Worry not, we are here to help you out. Here's how - uber.com/en-IN/blog/forgot-l…
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13 Jul 2025
Hi Aditya, thank you for choosing Uber Shuttle. We wanted to let you know that we've temporarily paused Uber Shuttle services in your city as we explore how best to serve you with a reliable and sustainable experience. 1/2
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13 Jul 2025
The pause applies only to Uber Shuttle - all other Uber services remain available in your area. We’re incredibly grateful for your support and we’ll make sure to notify you as soon as we’re back. 2/2
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12 Jul 2025
Our aim has always been to keep the Uber platform professional and credible. We encourage the driver-partners to behave in a courteous and respectful manner with the riders. Based on your experience, we’ve made a note of your feedback on the driver-partner’s profile. 2/3
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12 Jul 2025
It helps us in taking necessary actions ranging from sensitizing them to excluding them from the platform. If you have any further feedback, don't hesitate to get in touch. 3/3
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9 Jul 2025
Hey Nishant, We're sorry to hear that you are disappointed with the quality of the vehicles. We always encourage driver partners to maintain a high level of quality for their vehicles. We believe that the best way to improve is through customer feedback. 1/2
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9 Jul 2025
So, we request you to take a moment and rate your experience based on your interaction with me. Thank you for being our valued customer. 2/2
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6 Jul 2025
Hey Akhil, we’re sorry to hear about the trouble you’ve faced with this trip request.
Driver partners are encouraged to accept every ride regardless of the destination. After reviewing your account, we can confirm that no cancellation fee was charged. 1/2
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6 Jul 2025
That said, we’ve made a note of your feedback and experience against the driver partner’s records which will help us take appropriate actions. Appreciate you bringing this to our notice. 2/2
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5 Jul 2025
Hey there, we're sorry to hear that you are disappointed with the quality of the vehicle during this ride. We always encourage driver partners to maintain a high level of quality for their vehicles. 1/2
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5 Jul 2025
Based on your feedback, we've made a note on our point based model which will help us sensitize the driver-partner in regards to his vehicle. Appreciate you bringing this to our notice. 2/2
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28 Jun 2025
Hey there, we apologize for the inconvenience caused by the cancelled trip. Driver-partners are encouraged to accept every ride regardless of the payment method and not request any additional cash. 1/2
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28 Jun 2025
And we're sorry to hear about the unpleasant experience you've had with your driver. Rest assured, we've made a note of your feedback, and we'll take the necessary actions and improve your experience in the future. 2/2
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19 Jun 2025
Hey Bharti, sorry about the hassle here. Upon reviewing we see that your concern has already been addressed. We urge you to keep an eye out for the response shared in-app for more details and revert to the same thread, might you have any further queries in this regard. We'll be more than happy to help.
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17 Jun 2025
Hey there, we certainly don't wish you to have such an experience on our platform. Drivers are expected to meet certain standards, and we're sorry to hear about the unpleasant experience you've had with your driver. 1/2
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17 Jun 2025
Rest assured, we have taken note of your feedback and passed it on to the concerned team. They will take it up with the driver. Thank you for bringing this to our notice. Appreciate your understanding. 2/2
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29 May 2025
Hi Mritunjay, sorry to hear about the trouble. This is certainly not the experience we'd like you to have. Kindly share the registered contact details via Direct Message. We will look into this for you. x.com/messages/compose?recip…
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31 May 2025
Hey Mritunjay, we've addressed your concern and sent a response your way. You should be able to view the details via Direct Message. Appreciate your understanding. x.com/messages/compose?recip…
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13 May 2025
Hi Sandip, we're truly sorry to hear about your experience — this is certainly not the level of service we aim to provide. Please rest assured that we’ve taken your feedback seriously and will be working to improve your experience moving forward. We've also sent you a response with more details; kindly check your Direct Message for the latest update. If there’s anything else we can do, we’re here to help.
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13 May 2025
with more details; kindly check your Direct Message for the latest update. If there’s anything else we can do, we’re here to help.
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6 May 2025
We understand how unsettling this situation must be for you. Please know that your safety is of utmost importance to us, and our safety team is actively investigating your concern with the highest priority. We appreciate your patience during this interim period and will update you as soon as possible.
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3 May 2025
Hey Shivam, we've escalated this issue to our concerned team. A member of our team will get in touch with you at the earliest. Appreciate your time and patience.
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3 May 2025
Hi there, we deeply regret that you had this upsetting experience. We’ve reviewed your concern and sent a detailed response via the in-app Help section. Please review it, and reach out if you have any further questions or need support.
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26 Apr 2025
Hi Neeraj, we understand cancellations are inconvenient. We've implemented measures like informing drivers about drop-off locations and incentives for longer pick-up distances. Kindly visit the link for more details. Thanks for your patience and understanding as we enhance your Uber experience.
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26 Apr 2025
We understand how unsettling this situation must be for you. Please know that your safety is of utmost importance to us, and our safety team is actively investigating your concern with the highest priority. We appreciate your patience during this interim period and will update you as soon as possible.
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20 Apr 2025
Hey Rahul, we're truly sorry to hear about your experience. This is certainly not the level of service we aim to provide. Please rest assured that we’ve taken your feedback seriously and will be working to improve your experience moving forward. We've also sent you a response with more details; kindly check your Direct Message for an update. If there’s anything else we can do, we’re here to help.
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20 Apr 2025
(contd.) with more details; kindly check your Direct Message for the latest update. If there’s anything else we can do, we’re here to help.
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11 Apr 2025
Hi Chirag, we've reviewed your account and noticed that there are two Uber accounts associated with you—one registered with your email ID and another with your contact number. We’d like to inform you that the account linked to your email ID has Uber Credits. (1/2)
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11 Apr 2025
If you’ve accidentally logged into the account created with your phone number, we recommend logging out and signing in again using your email ID to access your credits. We hope this helps. If you need any further assistance, please don't hesitate to reach out to us.(2/2)
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6 Feb 2025
Hello Prabat, we’re sorry for the delay in picking you up on your recent Uber Shuttle trip. Road closures and heavy traffic may have impacted the service, and we understand how frustrating this must have been. (1/2)
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6 Feb 2025
We're continuously working to improve our routing algorithms and communication to minimize such delays in the future. We appreciate your patience and support.(2/2)
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5 Feb 2025
RT @shivaay571993 @shivaay571993 Hey, sorry to hear about the trouble. This is definitely not the kind of experience we would like you to have. Kindly help us with the trip details in reference along with your registered contact details via Direct Message. We will follow up.
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20 Nov 2024
Hi Surabhi, we're here to help. While we do not offer phone support, we do keep a track of all support queries in-app. We've forwarded the details to the concerned team. We're having this looked into, and will get back to you with an update. Appreciate your patience. x.com/messages/compose?recip…
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20 Nov 2024
We believe our team has addressed your concern and sent an update your way, Surabhi. You would've received a notification regarding the resolution. Alternatively, you can check the Help section of your app for more details.
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