@ZenInternetHelp profile picture
Zen Internet Help @ZenInternetHelp

Our team is on hand Mon-Fri 8am-8pm and Sat-Sun 9am-5pm. Outside these times please check our service alert page for updates: servicealerts.zen.co.uk

Joined October 2017
  • Tweets 3,076
  • Following 128
  • Followers 2,124
47 Photos and videos
We are currently experiencing an incident on our core network that is impacting services. Our engineers are aware of the issue and actively working to resolve it. For updates, follow the link: servicealerts.zen.co.uk/acti…
11
1
6
6,038
Some of our customers may be experiencing downtime. We are actively working to resolve this and services are recovering. For updates and locations impacted please check out our service alerts servicealerts.zen.co.uk/acti…
1
1
5
4,327
Services have now been restored. For anyone still experiencing issues, we ask you to please reboot your router.
2
2
2,435
We're aware of an issue with one of our partners that means a small number of customers cannot connect to the internet. Our engineers are working with our suppliers to resolve this as soon as we can. You can follow updates here: servicealerts.zen.co.uk/acti…
1
1
2
3,800
We're aware of an issue that is affecting some core services including cPanel, Hosting Services, DNS and Ethernet. Our teams are actively investigating and we are sorry for any challenges this is causing our customers. For updates 👇servicealerts.zen.co.uk/acti…
2
2
1
3,615
An error has been found on a network device at our headquarters in Rochdale and the network engineering team are currently working to resolve this. Impacted customers should start to see services recovering.
2
1
1,999
While we would prefer for it not to have happened, we are pleased to say the problem is now fixed. It was caused by an incorrect setting on a piece of our network equipment. We are investigating further to prevent future occurrences. We are sorry for any inconvenience caused.
6
1
13
3,728
Some of our customers may be experiencing an outage. Our teams are beavering away to get this resolved asap. We will keep our service alert (link below) updated. We take this very seriously and are really sorry for any inconvenience caused. servicealerts.zen.co.uk/acti…
9
3
11
3,561
We are closed Easter Sunday, but some teams are available over the long weekend: 👉 Live chat and technical support Friday (29th), Saturday (30th) and Monday (1st), 9am to 5pm. 👉 Order management Friday and Saturday, 9am - 5pm. For more: zen.co.uk/contact-us
1
3
2,234
If you're a Zen cPanel user, there's a new way for you to get the help and support you need. You can now raise support cases through live chat. Just use the link below (and don't forget to bookmark for future use!) zen.co.uk/live-chat-hosting

Live Chat For Hosting | Zen

zen.co.uk
1
1
3,775
Replying to @FingerlessGlovs
Hi, FingerlessGloves! Additional Ipv4 addresses are not usually supplied However, if you would like to obtain IPv6 you can do this by emailing ipv6@zen.co.uk If you require anything further please drop us a DM :)
3
2
3,992
Hi Again There is no additional fee for IPv6 :)
2
2,825
Zen Internet Help retweeted
Zen Internet@zeninternet
3 Mar 2023
Replying to @itvMLshow @MartinSLewis
That's right, major providers will still add 3.9% to your monthly bill mid contract, even if the published CPI rate was negative. Zen customers need not worry because we have a contract price promise and don't believe in mid-contract price hikes 🙌😊👏
2
3
11
3,671
Looking for help setting up your broadband connection? Troubleshooting tips? Outage and maintenance updates? For all this and much more, check out our help and support page 👇 zen.co.uk/help-support #Zen #Help #Support #Advice #Tips #Broadband #Email #Internet
1
1,974
Zen Internet Help retweeted
Zen Internet@zeninternet
27 Feb 2023
Reliability is key when it comes to your internet. Thankfully with the rollout of full fibre by @CityFibre and @WeAreOpenreach this is becoming infinitely more achievable. For a month's free broadband from @WhichUK recommended provider 2022, visit: zen.co.uk/best-match-ever
4
5
11
34,574
Zen Internet Help retweeted
Zen Internet@zeninternet
9 Feb 2023
Regulator @Ofcom has launched a welcome review into inflation-linked mid-contract price rises. At Zen we have a contract price promise with no unexpected increases for the duration of your contract. Is there a mid-contract price increase clause in your broadband contract?
23% YES
64% NO
13% Don't know
78 votes • Final results
4
4
5
3,502
Looking for help setting up your broadband connection? Troubleshooting tips? Outage and maintenance updates? For all this and much more, check out our help and support page 👇 zen.co.uk/help-support #Zen #Help #Support #Advice #Tips #Broadband #Email #Internet
1
1
1,269
Looking for help setting up your broadband connection? Troubleshooting tips? Outage and maintenance updates? For all this and much more, check out our help and support page 👇 zen.co.uk/help-support #Zen #Help #Support #Advice #Tips #Broadband #Email #Internet
1,372
Here's our last reminder before the big day! If you need any support over the #Christmas holidays, don't forget to make a note of our slightly adjusted opening hours👇 Merry Christmas to everybody 🎄 zen.co.uk/contact-us #Support
1
1,163
Don't forget to make a note of our Tech Support Christmas opening hours should you need any help over the holidays👇 zen.co.uk/contact-us #Christmas #Support
1
817
As usual, our Tech Support team are operating slightly different hours during the Christmas period. Check out the table below for details and follow the link for more 👇 zen.co.uk/contact-us #Christmas #Support
2
666
Load more