How to get reimbursed for lost inventory in seconds automatically without the use of reimbursement services (Stop using reimbursement services!):
Do this before October 23rd!
1. Go to reports > fulfillment > inventory ledger
2. Change from summary view to detailed view, set the event type to adjustment, and for reason group select lost. If you’ve never done this before then set your date range to 18 months. That’s how far you can go back and still get reimbursed but this is changing October 23rd as they are reducing the window to 60 days.
3. Run the report. You will get a list of all your inventory that has gone missing in the fulfillment center for the time period selected.
4. If you have a lot of entries I recommend downloading the report, putting it in Excel, and removing all duplicate FNSKU’s using Excel’s “remove duplicates” function as it will make the next part easier but if you only have a couple results you can skip this step.
5. Next, go to your search bar at the top of seller central and type in “lost FBA inventory” and select the recommended solution “investigate FBA inventory lost in warehouse.” Enter each one of your missing FNSKU’s and click continue. Do this for every FNSKU.
6. The tool will run for each FNSKU and it will tell you whether your inventory was found or is still missing. If missing, it will automatically reimburse you in 90% of cases. Sometimes for “complex” cases it will say a seller support agent needs to look at it and have you create a case.
But that’s it. This is how you get your FBA lost inventory reimbursed - very simple and something most sellers can complete in less than an hour even if going back all 18 months. Don’t pay a reimbursement service to do this.