AI support that doesn't know your product doesn't deflect tickets. It creates them. A bigger model won't fix that. A better knowledge layer will. This month, that knowledge layer shows up in three more places your team already works. → Brainfish MCP for @AnthropicAI's Claude Stop re-briefing Claude every session. Drafts, answers, and conversation guides grounded in what your company actually knows — instantly. Hours back per week, per person. → @MicrosoftTeams integration Every internal question answered in-thread, with citations. New hires ramp in days. Senior people stop being human help desks. Your most knowledgeable teammate is now everyone. → @Zendesk live agent handoff Customers stop repeating themselves. Agents pick up with the full conversation already in front of them. Faster resolutions, higher CSAT, fewer dead ends. If your AI support isn't pulling its weight, the knowledge underneath it is usually why. Watch the video ↓

Everyone's shipping AI agents. 95% of those agents fail. That's an MIT stat, not ours. May 7, @_dankimber talks about what the 5% are doing to succeed.

hosted a Women in AI event in SLC yesterday. ended up with room full of educated women passionate about AI ready to share their ideas, what’s changing, and where it’s going plus we had fish bowl punch (important) seattle, you’re next.

Congrats on shipping with Claude. Your docs haven't been updated since December - and now no one knows what anything does so we're all writing blog posts about how to do your role without context.

@jaminball @databricks At @BrainfishAI, we’ve spent the last 3 years researching knowledge retrieval for complex enterprise use cases. We built the first open-source database for document intelligence retrieval, powered by novel hierarchical reasoning retrieval. It achieves accuracy close to 98% on enterprise knowledge tasks. Check it out: github.com/brainfish-ai/reas…

I’ve been thinking why are all AI labs/industry running doomsday predictions. AI replaces every industry. Video models = movie studios, cooked Cowork: white collar work, cooked Voice model: support, cooked Coding agents: swe, cooked What if this technology helps people to do better work? Like now you can get better support because AI handles more of the dumb work. When is the last time you got great support? It’s not like most of these domains operate in some golden era of quality, but more in some level of enshittification era. My hopeful view is that AI will lift all boats and will make people or companies that are very good at what they do, to make it even better and pull ahead more.

Big welcome to Tym, who starts today as our newest AE! He’s thoughtful, hungry to learn, and already navigating the waters like he’s been here for months. We’re lucky to have him!

A few weeks in and he's already made a big splash 🌊 Thrilled to officially welcome Max Francis as our Chief of Staff - the glue, the force multiplier, and the one keeping us from swimming in circles 😁!

We’re sponsoring ElevenLabs' largest-ever Worldwide Hackathon - one evening, thirty cities, and over $200K in prizes. Apply here! hubs.ly/Q03V8tqD0

Upload a video. That’s it. Brainfish watches your new feature demo, scans your entire knowledge base, spots what’s outdated, and hands you every fix on a silver platter. It’s the easiest way to keep help docs fresh, your team enabled, and your customers happy.

If your help center feels like a game of whack-a-mole, you’re not alone. Product updates move fast. Documentation doesn’t. (And if that dramatic hook doesn’t keep you reading, we don’t know what will!) hubs.ly/Q03T4M5_0

STOP KNOWLEDGE BASE CRASH OUT AND OUTDATED DOC DISORDER (O.D.D.) That’s why we built Knowledge Discovery. Now live on Product Hunt! hubs.ly/Q03SPh1B0

You know that product demo you recorded? Or your training videos? What if you could turn those into help articles with the click of a button? Now you can upload videos to Brainfish and get searchable knowledge base articles generated automatically. hubs.ly/Q03F2STb0

Australian AI startup Brainfish has secured $10m in pre-Series A funding and announced plans to establish its headquarters in the US capitalbrief.com/briefing/br…

Congrats to Surge 10 co. @BrainfishAI on the new fund raise! @_dankimber, @ajainvivek and team are reimagining customer support with Ambient AI. Launched just 3 years ago in Australia, the co is expanding to the US 🚀! Check them out 👇

🧠 BIG NEWS: We just raised $10M AUD ($6.4M USD) Pre-Series A led by Prosus Ventures to define the future of customer support with ambient AI. From Sydney, Australia → San Francisco, U.S. Read on to learn what this means for customer experience. hubs.ly/Q03wgNfd0

Tired of support tickets that could have been prevented? 🤔 We just released five AI agents that provide help at exactly the right moment. No more outdated docs. No more generic onboarding. No more waiting days for technical help. hubs.ly/Q03klJvC0

Here's a haiku about Ambient AI Agents: Quiet background aid Understanding context, flow Problems prevented In the time it took you to make sure the syllable counts were correct for our haiku, you could be using with your own Ambient AI Agent 🙂 hubs.ly/Q039xp980

Did you know only 1 in 5 companies rate their knowledge base as "very accurate"? 😬 Oof. In this article, we explore how SaaS companies spend up to 8.5% of revenue maintaining help content that seems perpetually outdated. hubs.ly/Q038rFLz0