Cofounder at Directly. Past ventures include ShopWell, Visible Path, EMusic, IUMA. Yale, MKA. SF NY. Easily talked into a beer or run.
Joined July 2007
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16 Photos and videos
I'm watching #DoctorStrangeintheMultiverseofMadness with @streamloungeio, @realmtrekker, @theofficialmegs, and @dodgerspanda on @streamloungeio. Come #WatchWithMe streamlounge.io/watch/a3b5f4…
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Anytime I think a tech problem I'm working on is hard, I watch this video youtu.be/2rXrGH52aoM
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I’m honored that @Directly has been awarded a silver @TheStevieAwards for our corporate response to COVID-19. There’s more work to be done, but I’m incredibly proud of this team. hubs.ly/H0vYKL_0
The support automation revolution is here to stay, and more companies are utilizing #VirtualAgents for #CustomerService than ever before. I share my thoughts on the topic on @smartcustserv. hubs.ly/H0v615q0
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Join us for today's webinar, where @Directly CEO @mikejdelacruz and Forrester Principal Analyst @iangjacobs will discuss Forrester’s 90-day COVID-19 Response Plan for customer service.
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It took a global health crisis to break our dependence on the phone - @Directly’s latest blog explains why this is an important step toward #CX #transformation
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The latest byline from @Directly CEO @mikejdelacruz speaks to the importance of human empathy when working with #AI. Learn more on @Forbes
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Register for our latest webinar to hear @Directly CEO @Mikejdelacruz and @Michael_Lawder, former SVP of Customer Care at @Samsung, discuss the future of #custserv. hubs.ly/H0rYWG70
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Today, @Directly announced $11 million in new funding from @TrianglePeak and @TobaCapital to complete a $31M round. In addition, we introduced a new partner ecosystem and robust APIs designed to help #custserv leaders best leverage our platform. Learn more.hubs.ly/H0qJ0yK0
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Thrilled to share that the @Directly team has been nominated for this year’s People’s Choice @TheStevieAwards for Favorite New Products! You can vote for our team now through July 15. hubs.ly/H0qG1ds0
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I’m happy to share that @Directly has been awarded a bronze @TheStevieAwards for our #AI / #ML solutions! Thank you, team, and congratulations! hubs.ly/H0qF2hv0
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During this crisis, #custserv #contactcenters are working to give customers the information they need. #Automated chatbots are a useful tool to alleviate agents’ work and help keep them safe. Read more, from CEO @Mikejdelacruz. hubs.ly/H0pmR-00
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During this crisis, #contactcenters are experiencing an increase in volume, and many are turning to #AI for help. @Directly is committed to helping our customers, adapting to their needs, and helping provide quick, empathetic support. Via @VentureBeat. hubs.ly/H0nYhGT0
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Why is @Directly cool? By labeling all the conversations that take place on the platform, @Directly is able to teach its #AI to recognize intent, and in turn, be able to offer better #customerservice. Read more in @BusinessInsider. hubs.ly/H0nWp8W0
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A message from CEO @Mikejdelacruz: The COVID-19 pandemic has turned the world upside down. At @Directly, we are committed to making a meaningful impact on our customers and community. hubs.ly/H0nLh1b0
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During the #COVID-19 pandemic, many #contactcenters are asking their employees to work from home and the transition can be challenging. Join @Directly on 3/24 to learn about the key strategies to keep your #custserv working to meet customer needs remotely. hubs.ly/H0nF2DV0
Training from human experts can give #virtualagents the tools they need to reach a whole new level of functionality. Read my latest byline in @Forbes. hubs.ly/H0n88h90
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Directly is recruiting a Director of Expert Operations to lead the design of the next generation of Directly's supply-side Expert Ops. Please forward this link to friends who've built or owned large pieces of the supply-side of a two-sided marketplace. bit.ly/3bBOrcu
There’s no one I trust more to take the help than @mikejdelacruz to lead @Directly into the future as the new CEO! (But don’t worry, I’m not retiring to the Caribbean Islands just yet – I’m the new VP of Platform!) hubs.ly/H0mMRXQ0
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