Social Housing & Technology - Resident satisfaction, performance benchmarking, learning & development, and consultancy services in #ukhousing
Joined October 2011
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14 Photos and videos
18 Apr 2024
π€β¨ Our keynote speaker, Orwell prize winning author @PeteApps, is now sharing his expertise and shedding light on crucial housing issues.
#acuityconference #socialhousing
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18 Apr 2024
π£οΈ Highlighting the importance of complaints, Peter says, βComplaints are among the most valuable data your organisation has. Use itβ
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18 Apr 2024
πβοΈ To finish the day, a book signing of ππ©π°πΈ ππ¦ ππ©π¦ ππ°π₯πͺπ¦π΄: ππ°πΈ ππ¦ ππ¦π΅ ππ³π¦π―π§π¦ππ ππ’π±π±π¦π―, winner of the Orwell Prize for Political Writing 2023.
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18 Apr 2024
π Time for two breakout sessions!
β‘οΈ Our director Denise Raine, is sharing strategies for optimising TSM Satisfaction Surveys. π
β‘οΈ Colin Sales from @3C_Consultants_, is providing valuable guidance on how to adapt and thrive in the digital age. π©βπ»
#acuityconference #tsms
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18 Apr 2024
π€ Next up speakers from Thorngate Churcher Trust, Charity Bank and Markham Consultancy, are revealing how one small housing provider proved it is possible to pursue ambitious aspirations despite the economic headwinds.
#acuityconference #socialhousing
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18 Apr 2024
π£οΈ Anne Taylor, CEO of Thorngate Churcher Trust, says βDonβt let perfect be the enemy of goodβ
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18 Apr 2024
π€ Our first speaker of the afternoon, Verity Richards, Head of Services @HousingOmbuds, is diving into the new Complaint Handling Code and what it means for landlords.
#acuityconference #socialhousing #complaintshandling
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18 Apr 2024
π€ Members of the housing team, @Penningtonslaw, Hugo Stephens and Caroline Leviss, have taken to the stage to speak about the sectorβs new consumer standards and their implications.
#acuityconference #consumerstandards #ukhousing
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18 Apr 2024
π€ So pleased to welcome @rachaelwHsg, Head of Policy and External Affairs @CIHhousing, covering professionalising the sector, the political landscape and what this means for the housing agenda, 2025 Future Homes Standards and more!
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18 Apr 2024
π Thrilled to kick off our annual conference in London today, welcoming an array of our benchmarking members. It promises to be a day filled with invaluable insights and networking opportunities. #socialhousing #tsms #rsh #benchmarking
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29 Jan 2024
This makes good reading π π€π
29 Jan 2024
Read our latest Spotlight report on attitudes, respect and rights. It looks at issues around communication and relationships, a key theme being landlord's processes.
Find out more: ow.ly/AyFK50Qu0WJ
#ukhousing
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Benchmarking - what can we do with the stats? Breege Dolan @acuity_research & Trudy Creane @CommunitiesNI share their expertise at the @NIFHA Finance Conference. Bookings close today at 2pm so donβt miss out: tinyurl.com/22c75unz
@DanskeBank_UK @Devonshires @ASMaccountants
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Acuity Research & Practice retweeted
19 Apr 2023
Good to be on @BBCBreakfast talking about our research on overcrowding in England and the devastating impact this is having on children.
We need an urgent, long term, national plan aimed at drastically increasing the number of affordable and social homes across England.
ALT Screenshot of Kate Henderson in from of houses speaking on BBC Breakfast on BBC1
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19 Apr 2023
So pleased to welcome @JPrestwichHsg, Director of Policy & External affairs from the @CIH_Policy to the stage to give a talk on the current operating environment and policy update. #socialhousing
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19 Apr 2023
Very excited to welcome a large number of our benchmarking members to our annual conference this morning in London. Going to be an informative day. #socialhousing #tsms #rsh #benchmarking
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26 Oct 2022
Our wonderful and insightful associate Steve Smedley has written a piece for us on a Rough Guide to the TSMs Part One: the Finalised Metrics and Associated Requirements. If you are in housing, it is well worth the read!
arap.co.uk/2022/10/rough-guiβ¦
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11 Mar 2022
Exciting news! We're currently recruiting for a number of Market Research Homebased Telephone Interviewers.
Have a look at the advert below and if this sounds like you then send us a message or click on the link to take part in an online interview
ow.ly/7eta50IgYsM
17 Feb 2022
This month's blog post is the second part in our series of initial thoughts on the RSHβs proposals. In this post we explore the Tenant Satisfaction Measures suite, part of the RSH's first step in rebuilding proactive consumer regulation.
arap.co.uk/2022/02/tenant-saβ¦
1 Dec 2021
The next webinar in our series of essential business intelligence starts tomorrow at 10:30am, lead by Acuity Director Denise Raine. Click below to book your space!
us02web.zoom.us/webinar/regiβ¦
25 Nov 2021
There's just one week left to register to attend Denise Raine's webinar on how tenant surveys are evolving in readiness for TSMs and Consumer Regulation. Places are filling up fast, make sure you book now to avoid disappointment!
us02web.zoom.us/webinar/regiβ¦