@amcdermo profile picture
Adrian McDermott @amcdermo

CTO @ Zendesk. Longtime San Franciscan. Lifetime Yorkshireman.

Joined April 2007
  • Tweets 483
  • Following 417
  • Followers 1,202
101 Photos and videos
今日のzenlabは想像以上に盛り上がって最高でした。皆さん本当にありがとうございました😊 zendesk CTO @amcdermo も参加してくれて、本音ベースで会話出来て感謝だったし、会を盛り上げてくれた沢山の皆さんにも改めて感謝です。乾杯2回あったしw発表レベルも高いし、感謝、ありがとうございました😊
1
3
25
3,278
Adrian McDermott retweeted
Adrian Swinscoe@adrianswinscoe
9 Dec 2022
NEW PODCAST: Even CX champions are struggling to keep up with rising customer expectations – Interview with Adrian McDermott (@amcdermo) of @zendesk bit.ly/3Ffl0N1
1
1
Congrats to @Doppler and the amazing @vallelungabrian on today's 20M Series A. techcrunch.com/2022/04/27/do… I'm a big believer!

Doppler lands $20M to help companies manage app secrets

Doppler, a startup creating a platform for app secret management, has raised $20 million in venture capital to expand.

techcrunch.com
1
3
Cheers @ColinShaw_CX - fun discussion about the learnings in the @zendesk CX Trends Report zendesk.com/customer-experie…

Home

Discover how AI and contextual intelligence are shaping the future of customer experience. Get the Zendesk CX Trends 2026 report and see why 76% of…

cxtrends.zendesk.com
Colin Shaw@ColinShaw_CX
11 Apr 2022
We sat down with Adrian McDermott (@amcdermo) from @Zendesk to talk about how companies can truly improve customer interactions. Listen in to our conversation to learn more! ed.gr/d0jwi #BusinessTraining #CX #SalesTips #CustomerLoyalty #CustomerExperience
0:28
1
4
Congratulations @Rachel_Delacour & the @SweepThePlanet team. Validation for your amazing work so far - so much more to come!
Rachel Delacour@Rachel_Delacour
5 Apr 2022
'There’s coming hard out of the gates with a new company, and then there’s Sweep' 🌏 $100M in 12 months 🙏 team @SweepThePlanet 🙏 to our customers for your positive action 🙏 Coatue Management @tfadell @2050do @lafamigliaVC @newwavevc @balderton techcrunch.com/2022/04/04/sw… #bcorp
1
1
6
Adrian McDermott retweeted
Zendesk
@Zendesk
17 Mar 2022
🏝 Beach, 🍽 kitchen, 🪑 that awkward hallway you take meetings from sometimes. You can join #ZendeskRelate 2022 from any of these places, @amcdermo said so. 🎉 Register for free: zdsk.co/Relate2022
0:28
5
10
54
Adrian McDermott retweeted
Jason Smale
@jwswj
8 Mar 2022
We've focused more on reliability through the last couple of years than ever before at @zendesk. I've just shared the 8 principles that have helped guide us internally zendesk.engineering/zen-and-…

ZEN and the art of Reliability

Zendesk’s reliability principles and the real-world stories as we transitioned from a humble IT help desk software to providing mission…

zendesk.engineering
3
15
33
Adrian McDermott retweeted
First Round
@firstround
9 Dec 2021
"When you're transitioning to multi-product, it's important to figure out how you'll treat initiatives that aren't your main thing differently. If you use unrealistic metrics and goals to measure it, you're going to fail." — @Zendesk CTO @amcdermo 🎧: review.firstround.com/podcas…
1:58
3
12
Adrian McDermott retweeted
Redpoint@Redpoint
19 Nov 2021
ICYMI: @amcdermo, CTO of @Zendesk, joined @jasoncwarner at #RedpointOfficeHours to discuss lessons learned scaling A eng and product orgs-- Catch the recap here! medium.com/redpoint-ventures…

Redpoint Office Hours Recap: Lessons Learned from 10 Years Scaling Zendesk’s Engineering and…

Zendesk CTO Adrian McDermott & Redpoint Managing Director and former GitHub CTO Jason Warner

medium.com
2
6
Great team, great platform! Thanks to @marcusbragg & @biilmann for inviting me to participate and support their journey.
Netlify
@Netlify
17 Nov 2021
We’re excited to announce that Netlify has raised $105 million in funding! 🍾 We’re bringing together the #Jamstack ecosystem to build a better web👇 ntl.fyi/3qHPxNP
1
8
Well, focus on the core, and clean my glasses
Ron Pragides 
@mrp
13 Oct 2021
Replying to @redpointvc @jasoncwarner
"Focus, Discipline, Prioritization… that's how you stay on-course… If I could go back in time and correct some of the decisions I've made, one of the things I would do is: always focus on the core." @amcdermo @Zendesk
1
7
Adrian McDermott retweeted
Redpoint@Redpoint
12 Oct 2021
Join us tomorrow Oct. 13th for the kick-off of our special 'Month of Scale' Office Hours series: @Zendesk's @amcdermo joins our newest Managing Director @jasoncwarner for an in-depth discussion on scaling lessons learned along the way! medium.com/redpoint-ventures…

Redpoint Office Hours with Zendesk CTO, Adrian McDermott and Redpoint Managing Director, Jason…

50 to 5,000 People: Lessons Learned from 10 Years Scaling Zendesk’s Engineering and Product Orgs

medium.com
2
3
14
Adrian McDermott retweeted
Redpoint@Redpoint
1 Oct 2021
Join us for our Month of Scale: first up, Redpoint Office Hours with @amcdermo and @jasoncwarner for a discussion on scaling from 50 to 5,000 people lessons learned along the way! Join us! medium.com/redpoint-ventures…

Redpoint Office Hours with Zendesk CTO, Adrian McDermott and Redpoint Managing Director, Jason…

50 to 5,000 People: Lessons Learned from 10 Years Scaling Zendesk’s Engineering and Product Orgs

medium.com
1
13
Adrian McDermott retweeted
Clare Hutton@lare73
22 Dec 2020
The lovely, hardworking, funny, professional nurse Marie Baker who works in PACU at SJUH receiving her Daisy award letter after being nominated @LTHTTheatreTri @LeedsHospitals @2211mariebaker
1
28
2nd largest fire in California history. Reaches the flag of Yorkshire. Extinguishes itself. Saves house. #WalbridgeFire #MOT
7
2
38
Adrian McDermott retweeted
diginomica@diginomica
2 Mar 2020
The question is no longer 'Should we use AI' - it's 'Where and how should we use AI?' Check out the article from our latest partner @Zendesk by @amcdermo diginomica.com/3-ways-busine…

3 ways for businesses to embrace AI and not lose the human touch

AI is here to stay but humans are not going away. Zendesk's Adrian McDermott sets out three ways businesses can begin to foster a human-machine partnership

diginomica.com
5
5
10 tips for growing a globally distributed engineering team by @jwswj link.medium.com/ey7KorPrL2

10 tips for growing a globally distributed engineering team

Every idea needs a Medium

link.medium.com
2
5
Efficiency and automation key as Zendesk simplifies customer service - europeangaming.eu/portal/lat…

Efficiency and automation key as Zendesk simplifies customer service - European Gaming Industry News

With the igaming industry experiencing rapid international growth, nurturing brand identity and loyalty remains a key focus for operators - a complex

europeangaming.eu
3
Zendesk Showcases AI, new UI and the importance of Guacamole enterprisetimes.co.uk/2019/0… via @Enterprise Times

Zendesk Showcases AI, new UI and the importance of Guacamole

At Zendesk Showcase in London, Mikkel Svane, Zendesk’s Founder and CEO announced on stage several enhancements to the Zendesk solutions. Zendesk is a

enterprisetimes.co.uk
1
2
13
Adrian McDermott retweeted
Billy Robins@WARobins
12 Jun 2019
“Warren, how can we use messaging to solve more than just @mikkelsvane’s 1% problems chatting with butlers at the Four Seasons?” @amcdermo @wlevitan #ZendeskShowcase #StrongOpeningLines
1
9
Load more