So “Deal or no deal?” I’m pretty annoyed with all the bullshit!

I just had one of the worst customer service experiences ever with Alamo car rental. @alamo We flew into Midway Airport in Chicago and rented a car there. By the time I got almost an hour and a half north to Libertyville to pick up my 96-year-old mother, we had a flat tire. When I went to change the tire, there was no spare in the car. We called Alamo. We were meeting people for dinner who were waiting for us. Alamo said we had to wait up to three hours for a tow truck, or leave the car unattended for the tow truck, take the key, and I was responsible for whatever happened to it. When we got to the restaurant, we called customer service and also called back Alamo's roadside assistance. After we complained severely, Alamo told us they were going to send us a replacement car. We waited two hours at the restaurant. No car came. We called them again, and they told us they would send the car to the hotel we were going to. Again, no car showed up. They insisted the car was in front of the hotel and that the driver was waiting for us. The driver was actually at the Midway Airport Alamo counter. We could see that on the tracking map that they gave us, but that did not matter. Alamo would not release the car to the tow truck driver to bring it to us in Lincolnshire, Illinois. We had four other attempts for them to bring us a car, two of which the tow truck companies told us they turned it over to another tow truck company, cause they didn’t want the order, and they didn’t follow through. The final two attempts to get us a car had a different problem. Alamo could not release the car to the driver to tow it to us so that we would have a car to continue our trip. They told us we had to make a three-hour round trip to go pick up a car back at Midway Airport because there was no other solution. It's very clear that Alamo's roadside assistance did not understand that when they said any Alamo branch at any airport could send a car to us, their rules say they cannot release a car to a tow truck driver. We waited until 1:30 a.m. stranded, and still had no car. Finally, at 8:30 a.m. this morning, I was able to arrange for them to Uber us to Milwaukee, Wisconsin, where we could get a car. Hopefully that will work because that is the direction we were supposed to be driving. But as I write this furious, I am still wondering if that’s going to work. It was a total of 11 phone calls, each time having to tell that service agent everything that’s happened, again! and completely unsatisfactory service. I thought this was a good warning to put out for people about this company. Clearly, I am outraged. And @Alamo has very bad customer service. Clearly, “Alamo rent a car” has about the worst customer service I’ve ever experienced!