Joined April 2008
- Tweets 17,844
- Following 947
- Followers 4,349
- Likes 669
157 Photos and videos
Pinned Tweet
20 Jan 2022
Looking for customer service or support? Please visit our website directly as this social media channel is no longer being monitored: asmallorange.com
10
5 Jun 2019
Hi @RockCreekRunner we're sorry to hear about the problems with chat support! We'd love to help with a work around, send us a DM so we can get that to you!
27 May 2019
Hey @GianTricomi we'd be happy to help you get connected to Live Chat or get that SSL renewed going forward, shoot us a DM and we'll take it from there!
1
5 Apr 2019
Hey there @racketboy we're sorry to hear that you're still waiting on the ticket! Could you shoot us a DM with that Ticket ID so we can investigate and get it the attention it deserves?
1
2 Apr 2019
Hello Jennifer,
If you have had difficulty connecting to Live Chat, please click the New Customer tab on this link:
chat.asmallorange.com/
This will get you to the next available agent as quickly as possible.
1
4 Apr 2019
Hey again @inspiredjen ! We're so glad you were able to log in and get live support! We will be happy to help you further if necessary. As always we appreciate your feedback.
1
1
A Small Orange retweeted
11 Nov 2018
I tried but the live support doesn't work
4
1
5
1 Dec 2017
from @SALO_RAY Hello SALO_RAY. Do you have a ticket ID that's associated with the issue? Please DM us this ID if possible.
4
1
29 Aug 2017
Unfortunately due to hurricane Harvey our support staff is currently unavailable. We appreciate your patience during the severe weather.
10
1
3
19 May 2017
@RobSpurlock1We are very sorry for the delay. We are working to get this further escalated and addressed for you.
3
15 May 2017
Please send us a DM with additional information and a ticket ID if you have one.
11 May 2017
Thanks for the kind words! Please do not hesitate to let us know when we may be of assistance.
10 May 2017
We appreciate your feedback and apologize for the frustrations encountered. We will follow up with management re. the agent.
10 May 2017
Thank you for that clarification. We have escalated your open ticket for priority review. We appreciate your patience.
10 May 2017
We apologize but we could not find a ticket in our system with this ID. Would you please send us a DM with your email address?
10 May 2017
We apologize for the negative experience. Could you send us a DM with your concerns or ticket ID so we may assist?
9 May 2017
We are happy to help! Please send us a DM with information about your support concern, and please include any related ticket ID.
9 May 2017
We are following your profile. You are welcome to DM us at your convenience.
9 May 2017
You are welcome. Please feel free to send us a DM. We may be able to get you connected. We will be happy to try.