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Astute @astutesolutions

We build AI-driven software for the future of consumer engagement.

Joined December 2008
  • Tweets 4,773
  • Following 2,353
  • Followers 2,037
2,143 Photos and videos
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Astute@astutesolutions
1 Jun 2021
The best is getting better! Astute and Socialbakers are becoming Emplifi. Our award-winning CX solutions will be expanding to cover marketing, commerce, and care. Come learn why we’re so excited: empli.fi/udpKt
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Astute Agent, Astute Bot, and Astute SOS help @Delta's flight attendants resolve issues and get answers to questions in real time. Read the case study here: astutesolutions.com/customer… #customerservice
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Astute Agent™, our customer engagement #CRM, includes omnichannel coverage to engage with consumers wherever they are and without forcing them to repeat their story. See more: astutesolutions.com/products… #CX
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At the end of 2020, 83% of customers made a purchase online. To meet this increase in demand, retailers relied on #CX technology to deliver seamless experiences. More: retailcustomerexperience.com…
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Having a #socialmedia guide with well-defined guidelines and best practices can help a business and its employees protect brand image and align social media interactions. More from @Socialbakers: socialbakers.com/blog/social…
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These #inboundmarketing strategies from @Socialbakers can help your brand reduce expenses while gaining quality traffic. See them here: socialbakers.com/blog/inboun…
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Building trust with customers is more crucial than ever. @Forbes shares strategies for understanding customers and delivering excellent #customerexperiences: forbes.com/sites/forbesagenc… #CX
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In the first month alone, @BlueDiamond's Astute Bot™ engaged with close to 6,000 consumers and delivered correct answers with 90% accuracy. Learn more: astutesolutions.com/customer… #CX
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Consumer-packaged goods food brands have adjusted their strategies for the increase in contactless shopping and fewer in-store visits. #Socialcommerce presents new opportunities to adapt: talkinginfluence.com/2021/04… @talkinfluence
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In case you missed it, @Socialbakers and Astute CEO @MrZablan outlines steps for using #empathy to close the #CX gap in his article for @FastCompany: fastcompany.com/90629671/why…

Why empathy is core to closing the customer experience gap

As the adoption of digital channels skyrockets, the businesses able to thrive are the ones that understand their customers’ needs and struggles, says this customer engagement leader.

fastcompany.com
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Give agents the instant answers they need to serve customers better with Agent Assist™. Learn how effective knowledge management can improve your #CX: astutesolutions.com/products…
This interview in @retexperience explores the various applications of #AI for retail and the tools needed to take advantage of its potential: retailcustomerexperience.com…
Join @Socialbakers this Friday at 11 am EST for their webinar, "Content Planning & Publishing." Register today: socialbakers.zoom.us/webinar… #webinar #socialmedia
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With the help of Astute #VoC, @AudiOfficial was able to measure the impact of their advertisements across different channels to guide future #ad campaigns. Read the case study here: astutesolutions.com/customer…
Astute CEO @MRZablan recently shared insights on the importance of #communication and accessibility in a digital work environment. Read the interview from @AuthorityMgzine: medium.com/authority-magazin… #leadership

Mark Zablan of Astute: How To Communicate With Your Team Effectively Even If You Are Rarely In The…

Interview With David Liu

medium.com
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It's #WorldPasswordDay! This article shares insights on the future of making passwords and user authentication more customer-friendly: customerthink.com/how-user-a… #CX
To serve customers on their preferred channels, @KraftHeinzCo leverages Astute Agent™. Watch our video to learn more: astutesolutions.com/customer… #casestudy #omnichannel #CX
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In this blog, @Socialbakers shares how to increase your organic reach and visibility by optimizing your Facebook page. Read it here: socialbakers.com/blog/facebo… #SEO #facebook #optimization
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The secret to closing the customer experience gap? Empathy Our CEO @mrzablan outlines practical steps all companies can follow to build lasting loyalty and trust with their customers via @FastCompany fastcompany.com/90629671/why…

Why empathy is core to closing the customer experience gap

As the adoption of digital channels skyrockets, the businesses able to thrive are the ones that understand their customers’ needs and struggles, says this customer engagement leader.

fastcompany.com
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A new report from @Forbes gathers insights from global C-suite executives on how brands build the resiliency needed to move into the future, including investing in tools for #digitaltransformation. See the report here: forbes.com/sites/forbesconte…
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