We specialise in Workforce Optimisation solutions by providing exceptional support, personalised training, custom software development, and consulting services.
Joined August 2019
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Apr 2
Early Bird tickets for WOW 2026 are now live. Join customer experience, workforce optimisation and contact centre leaders in Melbourne.
Book before June to save: wowconference.com.au/
#WOW2026 #CX
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Jun 9
WOW 2026 is where workforce optimisation leaders gather for practical ideas, sharper thinking and real industry connection. More than theory, it is built for action.
Read more: wowconference.com.au/why-wow…
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May 12
When demand spikes, asking your team to do more is not always sustainable.
CallD.AI helps manage overflow, after-hours coverage and routine interactions so agents can focus on higher-value conversations.
calldesign.com.au/technology…
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May 7
When workforce planning relies on manual fixes, teams stay reactive. Call Design helps contact centres build stability through better forecasting, smarter scheduling and stronger real-time management.
Learn more: calldesign.com.au/consulting…
#WFM #ContactCentres
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May 5
Brisbane, you’re next. On 15 May, Call Design will join the 2026 Contact Centre Best Practice Report presentation, sharing benchmarks and insights shaping the sector.
Learn more: eventbrite.com.au/e/2026-con…
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Apr 30
Burnout in contact centres rarely happens all at once.
Intradiem’s Burnout Indicator helps leaders spot risk earlier using real-time workforce data, so they can act before wellbeing, performance and customer experience suffer:
calldesign.com.au/technology…
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Apr 28
Sydney, we’ll be at the 2026 Contact Centre Best Practice Report: Key Findings Presentation.
Join the conversation, hear the latest industry insights and take away practical ideas for your team: eventbrite.com.au/e/2026-con…
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Apr 21
#Burnout in back-office teams is not always obvious. ProHance helps leaders see workload, utilisation and process friction more clearly, so work can be designed more sustainably.
Learn more: calldesign.com.au/technology…
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Apr 16
#CallDesign is heading to Brisbane for #Auscontact National Conference 2026 on 29–30 April.
Looking forward to fresh ideas, industry insight and great conversations on customer experience, workforce optimisation and contact centre strategy.
auscontact.com.au/Web/Web/Ac…
#CX
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Apr 15
Real-time analysts keep the day on track when conditions change fast.
Build stronger intraday decision-making, event response and operational communication with our Workforce Management for Real-Time Analysts course: calldesign.com.au/training-c…
#WFM #ContactCentre
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Apr 9
#Burnout rarely arrives with a warning. It builds quietly through pressure, pace and missed recovery. This blog explores why contact centres often miss the signs.
Read more: calldesign.com.au/burnout-do…
#CallDesign
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Apr 2
When every small change triggers a roster reshuffle, the issue is usually process, not people.
We help teams improve forecasting, scheduling and real-time management for more sustainable operations.
See how: calldesign.com.au/consulting…
#WFM #ContactCentres #CallDesign
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Mar 31
When experienced agents leave, contact centres lose more than headcount - they lose knowledge, coaching strength and planning stability.
Call Design Cloud’s Attrition Analysis helps spot talent risk early and act sooner.
Explore more: calldesign.com.au/technology…
#WFM #CallDesign
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Mar 26
Struggling to staff every channel, every hour?
CallD.AI helps extend coverage, support after-hours and handle low-volume queues, so human teams can focus where they matter most.
Learn more: calldesign.com.au/technology…
#CallDAI #CallDesign
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Mar 24
“AI will fix everything” sounds neat, but strategy comes first.
We explain why future-ready contact centres need workforce planning, leadership and wellbeing aligned before technology.
Read more: calldesign.com.au/designing-…
#WFM #ContactCentre #CX
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Mar 19
Psychosocial risk goes beyond the phones. In back-office and blended teams, hidden workload and task-switching can wear people down. ProHance gives leaders visibility to build healthier, more sustainable work.
Learn more: calldesign.com.au/technology…
#ProHance #CallDesign
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Mar 17
Real-time analysts work in the moment but not without direction.
Build stronger intraday decision-making, event handling and operational communication with our WFM course.
Learn more: calldesign.com.au/training-c…
#WFM #ContactCentre
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Mar 12
“Just add AI” sounds like the answer to every forecasting problem, but messy history and weak processes need fixing first.
See where maths, judgement and AI fit: calldesign.com.au/forecastin…
#ContactCentre #WFM
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Mar 10
Performance management software is more than reports. With one dashboard for KPIs and trends, agents see progress in real time and leaders coach smarter.
Read more: calldesign.com.au/how-to-rea…
#PerformanceManagement #CallDesign
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Mar 3
Firefighting is not #workforcemanagement.
If your days are spent reacting to call spikes and last-minute roster changes, it’s time to rebuild your foundations. In ONE WEEK, our next Workforce Management kicks off – don’t miss out!
calldesign.com.au/training-c…
#CallDesign
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