Apr 16
#CallDesign is heading to Brisbane for #Auscontact National Conference 2026 on 29–30 April.
Looking forward to fresh ideas, industry insight and great conversations on customer experience, workforce optimisation and contact centre strategy.
auscontact.com.au/Web/Web/Ac…
#CX
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Mar 26
Struggling to staff every channel, every hour?
CallD.AI helps extend coverage, support after-hours and handle low-volume queues, so human teams can focus where they matter most.
Learn more: calldesign.com.au/technology…
#CallDAI #CallDesign
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Mar 10
Performance management software is more than reports. With one dashboard for KPIs and trends, agents see progress in real time and leaders coach smarter.
Read more: calldesign.com.au/how-to-rea…
#PerformanceManagement #CallDesign
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Mar 3
Firefighting is not #workforcemanagement.
If your days are spent reacting to call spikes and last-minute roster changes, it’s time to rebuild your foundations. In ONE WEEK, our next Workforce Management kicks off – don’t miss out!
calldesign.com.au/training-c…
#CallDesign
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Feb 10
When you hear “employee monitoring”, you picture surveillance.
Used well, @ProHance_net helps leaders understand work, reduce friction and protect wellbeing in back-office teams.
calldesign.com.au/technology…
#ProHance #CallDesign #WFM
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Jan 13
Psychosocial health is no longer a “nice to have” – it’s a legal requirement.
New regulations mean contact centres must actively manage risks like high work demands, poor control and inadequate support.
Read more: calldesign.com.au/psychosoci…
#CallDesign #WFM
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4 Dec 2025
Smarter leadership starts here.
Our self-paced #WFM for Team Leaders course blends micro-learns, social challenges and live workshops to build confident, practical leaders.
Register: ow.ly/4SVG50XxUKu
#CallDesign
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25 Nov 2025
Two weeks to go!
Give your team leaders the WFM skills they need. This practical course demystifies Workforce Management and helps leaders make smarter daily decisions - no experience needed.
Limited spots:ow.ly/7nRn50XuuKO
#WFM #CallDesign
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12 Nov 2025
Exciting news from Call Design!
We’ve secured a major multi-year workforce management agreement with a leading Asia-Pacific aviation organisation.
Read the full story: ow.ly/77Y850Xqh9L
#Aviation #WFM #CallDesign
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19 Aug 2025
#WoWConference 2025 is set to inspire!
Meet the leaders shaping the future of #workforcemanagement, customer experience and operational strategy.
See the full line-up: ow.ly/lSp050WHWQ3
Secure your spot for only $595: ow.ly/pS2U50WHWQ2
#CallDesign
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17 Jun 2025
Contact centres can’t press pause.
CallD.AI scales support on demand, handling volume spikes, covering sick leave and improving CX without burning out your team.
Book a demo: calldesign.com.au/technology…
#ContactCentre #AI #CallDesign
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11 Jun 2025
#RealTimeAnalysts are the backbone of contact centre performance yet often overlooked.
Discover how to strengthen your RTA team, reduce turnover and drive results in FY26.
ow.ly/xNXc50W7t67
#CallDesign
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5 Jun 2025
Our #WFM for Team Leaders course helps optimise staffing and performance with real-world skills.
Starts 12 June. Sign up: ow.ly/JkXY50W3P9B
#WorkforceManagement #CallDesign
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14 Apr 2025
Great teams start with great leaders. Learn workforce management fundamentals, optimise staffing and make smarter decisions with our Team Leaders WFM Course.
Starts 17 April. Sign up: ow.ly/5GM750VzIyk
#WorkforceManagement #CallDesign
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22 Jan 2025
Discover how ProHance's turn-key backoffice optimisation can improve your productivity and employee well-being. From workload balancing to compliance, it’s a perfect fit for contact centres: calldesign.com.au/solutions/…
#workforce #contactcentres #efficiency #calldesign
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13 Jan 2025
Simplify your workforce management with Call Design's API services. Seamlessly connect our partner platforms for a unified system. Streamline operations and improve accuracy: calldesign.com.au/solutions/…
#contactcentres #calldesign #wfm #workforce #integration
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6 Jan 2025
Boost agent motivation with gamification. Call Design integrates engaging gaming elements into training, improving efficiency and customer service quality.
Upgrade your contact centre with us: calldesign.com.au/solutions/…
#contactcentres #calldesign #workforce #gamification #cx
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9 Oct 2024
Want to reduce your workload? Here are 7 ways Intelligent Automation from Intradiem makes life easier if you are a scheduler or team leader.
Learn more: calldesign.com.au/solutions/…
#WorkforceManagement #Automation #Intradiem #Efficiency #CallDesign
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11 Sep 2024
Call Design is celebrating 25 years!
Thank you to our clients, partners and team for being part of our journey. Here’s to many more!
#25YearsStrong #CallDesign #Anniversary
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9 Sep 2024
Join our upcoming WFM Network Group event in Auckland on Sept 24th to engage with like-minded WFM professionals, share ideas & learn the latest trends in #WFM.
Register here: calldesign.com.au/local-work…
#CallDesign #NetworkingEvent #ProfessionalDevelopment #Auckland
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