babelforce is the composable voice platform uniting agents and automation.
Joined February 2013
- Tweets 1,658
- Following 1,227
- Followers 525
- Likes 243
955 Photos and videos
9 Nov 2023
Customer satisfaction - the #1 goal we're all aiming for.π
In short: it is a key metric businesses use to understand and improve customer experience.
Read our most recent article to find out why CSat is so important for your business.π‘
buff.ly/3QEag1o
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2 Nov 2023
According to a recent report by Gallup, 76% of workers will experience burnout at some point in their job.π
For call centers, burnout is especially common.
But how can agent burnout be prevented?
We break it down for you in this article. π
buff.ly/3ZYTf50
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26 Oct 2023
We asked our founders Pierce, Timo and Christian what it's like to be a cool vendor.ππ
On top of that, we surprised them with a delicious cake at our office in Berlin for this special occasion.π
But let's take a look at what they have to say about this great recognition.π
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19 Oct 2023
As a remote-first company, uniting the entire team is always a unique and exciting experience.β¨
Our recent journey to Italy was undeniably special, providing us with valuable opportunities to deepen our connections and strengthen our working relationships.π
#teamculture #team
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18 Oct 2023
Did you know?π«’
Gartner recently recognized us as a Gartner Cool Vendor 2023 in the Gartner Cool Vendors in Composable Customer Engagement Platforms report.π€©
Read the following article to get all the details.π
buff.ly/3trfxAg
#success #saas #customerservice #ai
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29 Aug 2023
Always remember: If you put your customer first, your customer will last.β
#cx #customerexperience
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17 Aug 2023
Always remember: If you put your customer first, your customer will last.β
#customerservice #cx
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babelforce retweeted
24 Jul 2023
Welcome to the #CXFestival: A Customer Experience Event Like No Other π
Enjoy a professional conference with the context changed π
eu1.hubs.ly/H04Fpyx0 #cx #cxnews #ccaas | @babelforce
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babelforce retweeted
19 Jul 2023
Pierce Buckley, CEO of @babelforce, joined us for our #BigCXUpdate23 to explore the power of natural language processing and AI in the #callcenter.
Watch the full interview here β¬οΈ
eu1.hubs.ly/H04BnPz0
#cx #llm #largelanguagemodels #nlp #naturallanguageprocsseing #ai
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babelforce retweeted
17 Jul 2023
Welcome to the CX Festival: A Customer Experience Event Like No Other πͺ
Enjoy a professional conference with the context changed π
eu1.hubs.ly/H04xsNZ0
#CX #CXFestival #CustomerExperience #CXConference
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babelforce retweeted
5 Jun 2023
Customer data can be overwhelming at times. The key is not about having a lot of data but knowing what data is relevant. The best leaders don't just know how to interpret data. They know which data is important to interpret.
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babelforce retweeted
2 Jun 2023
Superhuman AI, or not? What does "human level" performance mean?
#ai #ChatGPT #opensource
linkedin.com/pulse/superhumaβ¦
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22 May 2023
Check out the latest news from "The babel". π
This time it's about a local company winning a rather special award...π€
#news #saas #technology
19 May 2023
I've been on both sides of the RFP desk: purchasing and sales. Finally a business award that acknowledges the bone-crunching, suboptimal nature of the RFP beast π
#sales #purchasing #businessaward
linkedin.com/pulse/award-fleβ¦
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babelforce retweeted
24 Apr 2023
If you're not making your customers feel special, you're missing out on a huge opportunity
#customerexperience #Marketing #strategy
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