Interesting. After years of complains and
#Toronto lost trust in 311, the City of Toronto just presented its plan to fix 311, submit and track on your phone, AI integeration and closing the loop.
Target: 2027 🤔
I shipped all of it in February. There's a lot here, so let me break it down.
Their deck, page by page, is SolveTO. I will take as a compliment, thank you!
Mobile-first submit and track. Simplified categories. Status updates with photos. A status lookup by reference number. (been there and done that)
So here's the offer
@cityoftoronto @TorontoCouncil , not a fight.
Don't build it twice. Use SolveTO as the front end residents already use. 30 seconds or less to report.
The city builds a back end that pulls the reports. Skip the years, skip the cost that our taxes money pay for it.
Free for residents. Live today. Full write-up
solvesauga.ca/blog/toronto-3…