Enthusiastic about service management. ITIL 4 architect and author. Geek, husband, father, photography enthusiast by night (and day). Mid-life crisis ongoing.
Introducing "Handle It".
Now, you can ask Extra to just "handle it" - whether that's scheduling a meeting, confirming an appointment, or coordinating plans with friends.
Extra takes care of the back and forth.
My 11yo daughter insisted that we watch her school play recording. I said we would watch it "tomorrow" and that she should tell me when it's "tomorrow". Felt like I was in a @neilhimself children's book involving a portal to a magical land where everyday words are jumbled up.
Richard Josey very bravely presenting 10 sheets that he has never seen before at #ITSM22@itSMFUK conference...talking about #mentalhealth a very recognizable stress situation javing to do something that you are unprepared for.
Very interesting direction from Axelos and @PeopleCert - expect to see practice based training courses around (to start with) Incident, Problem, Change, etc. #itsm22
Quite likely the highlight of my career so far - working with #ITSM professionals around the world, shepherded by @jour_civil to create the #ITIL4 guidance. #itsm22
Linda Moir - Three rules for managing volunteers at events #itsm22
1. Let volunteers use their personalities
2. Rotate volunteers across a broad range of tasks
3. Recognise people and trust them
“Low cost, high value ideas benefitting Virgin Atlantic’s passengers doesn’t come from people sitting in corporate offices. It came from cabin staff.” - Linda Moir #itsm22
Creating the 'joy of work' and the 'joy of working' are two necessary conditions to creating a positive employee experience. Here @bloreboy explains. #EXbuff.ly/2F9Papy