Day 13
@NESpower. I’m going to explain the last four days to you because I know you don’t actually know what your crews are doing. I know this because they tell me they don’t know what the other crews are doing. We finally had a crew come out to address the lack of power on a small cluster of houses in Maxwell Heights 37206. The team of two, who said they were from West Tennessee, determined that a transformer fuse was bad, took the fuse, said they were going to get a new fuse, and never came back. The next day, a larger crew, this time from Georgia, determined that the transformer was bad so they got a new transformer and replaced the transformer on the pole. The power went on for roughly 45 minutes, then I’m presuming another fuse blew, as the power went back out, but the crew was gone and never came back. Yesterday we finally saw a gentleman from your company, who was extremely nice, but also completely unaware of what the last two crews had done. He had an additional crew out, this time I believe from NES. I should note that there was and still is an additional transformer sitting on the ground next to the pole. He had no idea why. He assumed that they were going to replace it. I showed him photographs that they had already replaced the transformer and I was also not sure why it was sitting there. They replaced fuses multiple times, turned off all of the power at each individual home, but the transformer blew three more times. They left and never came back. A fourth NES employee came out yesterday afternoon, also extremely nice, but had no real knowledge of what the last three crews had done on this pole. He actually said he learned more for me than he did from your system. That brings us to today the 13th day of no power. I am presuming a fourth crew will come out today. Fingers crossed they have some insight into what the rest of your contractors and employees have done over the last week. The idea that you have crews working on the electrical grid that have absolutely no visibility into what any other crew is doing, is frankly, from a simple business communication standard, unbelievable, has to be a waste of money, and feels unsafe. The crews have all been friendly, calm, and generous with what they know, which is commendable given the task at hand.
@WSMV @NC5 @santaclaus @freddieoconnell @SeanForFive Id also like to note that
@USAA home owners insurance does not cover displacement ALEs due to this weather event and subsequent electrical grid outage without home damage. Probly safe to assume that others don’t either. That is, if you’ve been staying in a hotel for two weeks because you can’t live in your house, and have homeowners insurance, it’s a no value to you other than a few hundred bucks for your groceries that spoiled.