If you want something from someone, make it clear what. It's not imposing to ask explicitly for something; it's imposing to be vague and make the recipient work to figure out what you want.

We’re excited to share that we just signed an agreement for @salesforce to acquire @fin_ai for ~$3.6B. The transaction is expected to close in the fourth quarter of Salesforce’s fiscal year 2027. Fin started as Intercom 15 years ago. We changed our name to cap our transformation just weeks ago. We were a darling of the SaaS era and invented so many of the patterns you see in software today. Nearly four years ago, in need of a reboot, we jumped on weeks-old modern LLMs to create and define the category we know as Customer Agents today. Salesforce invented modern software and SaaS. And @benioff is like the final boss of tech founder CEOs. In seat for 27 years, he’s one of the last of his era. Still pushing, pivoting, placing big bets. It’s a privilege for @destraynor and I to get to partner with him and join forces with Salesforce upon close at this most fascinating time. And will be very fun to get their help bringing Fin to magnitudes more consumers. To our customers: Over the past few years we’ve been shipping intensely. Including recently our groundbreaking model, Apex, and our paradigm-defining internal agent, Operator. With the resources of Salesforce this will only accelerate. And yet little will practically change. I’ll still be CEO, Des will still be running R&D, we’ll both still be committed to continuing to lead this category. Thank you very sincerely and deeply for your belief in us. To all of our friends, our families, and our employees, past and present: While this is not the end, it is a major, pivotal, special, and emotional moment for us. From the bottom of our hearts, thank you. For everything. To my cofounders, my exec team: Look what we built. Four young lads with a dream and nothing to lose. And a home grown exec team who pulled off the greatest and arguably only late stage software company pivot to AI, and invented one of the most important categories in AI. Thank you for sticking through all of this with me. And now, time to get back to work. See you at our next product launch in a couple weeks. (:

massive respect for Hubspot and Freshworks as products and businesses - very proud to have Fin work seamlessly for all their customers.

Just be yourself here.

It's actually super important that the Siri demo was kind of slow, because it emphasized it was real. Would be even better if it were live, though.

I feel like a god moving through the airport on my own after only traveling with a child. Can slowly drink my coffee. Help other tourists with their questions. Take the stairs. What a time!

no it’s okay sir i know this 70mm showtime of The Odyssey is sold out, i just have to deliver this very large horse-shaped package to someone inside

“they know what moves people, they can tell a story, they know which details matter and which don't, they can see the big and small pictures in every situation” Top traits of successful leadership too. Add to the list: be a good person that people like to work with.

Call me nostalgic, but social media in the mid 2000’s brought about connection, and self expression. One upon a time it was more positive than negative for the world.

Chicago was 133 years ahead of this.

I empathize and feel sorry for anyone experiencing layoffs. Your career and well being are serious things. But this person has a really bad attitude — dont act helpless if you’re a manger. Dont be so closed minded to fake using AI instead of adapting. Dont complain about reorgs when the company is trying to not die. Etc etc. Anyone with a victim mindset like thid is, and should be, in trouble.

Our new product, Operator, is prototypical of how all B2B software will be built. Say what you want and leave the rest to us. These 3 demos show case Operator doing analysis and synthesis, with dynamic UI, and inline collaboration. It's very, very, cool.

San Francisco: We're hosting a great event tomorrow night: we're launching a fantastic new product (genuinely the best feedback from a beta I've ever seen) and inviting some cool AI startups to demo their products too. Come along IRL or online, link in thread.

My most basic trait is that I passionately believe this song is a fucking banger

This should be on a billboard

**all roles** when working at @intercom Also this is hard to do while carrying my bag,coffee, and water bottle and stairs

software engineers before vs after agents

SaaS is dead. Long live SaaS. In the age of AI and agents, most software companies are still clinging too tightly to their past. Their demise will come quick if they do not embrace and build the technologies that are destined to disrupt them. However those who have already done so must recognize the reality of the world we still live in today. That world still has the majority of its work done by humans who still need workflow tools and technology to get their work done. While we pivoted hard to AI and agents with Fin, which will become the majority of our business quite soon, we recognize the importance of the software our customers use and so have also decided to double down on our investment in Intercom, the world's best help desk and customer service system for how customer service is done at this age. We've reinvented it and rebuilt it to work perfectly alongside your new customer agent systems and we're announcing 60 new customer features that comprise Intercom 2 today. intercom DOT com SLASH intercom2

I honestly cannot stress this enough but please start living & enjoying your life. Your life is passing by daily and all you’re doing is working, paying bills, & overthinking stuff you can't change. Start taking trips and treating yourself. Have fun with this life. You only get 1