Most companies do annual off-sites with packed agendas and team-building exercises. We do the opposite. We’ve been remote since day one. But once a year, we fly everyone in for a week. There’s never much of an agenda. A few sessions, a loose outline, then it all unravels in the best way.
People find corners to talk, argue, wander off to get coffee and end up sketching ideas on napkins. It’s good chaos.
This year, something small kept showing up - people bringing a bit of home with them. Candies, snacks, little things from where they grew up. One table turned into a small food fair. People trying each other’s sweets, asking questions, telling stories about childhood, families, places that suddenly felt a little less far away.
(I'm no sugar, low carb - but these moments with the team make me genuinely happy, and I absolutely take advantage.)
It made me think about our customers. They’re building teams like ours - people spread across time zones, collaborating through screens, trying to make distance feel smaller. They want what we want: connection that doesn’t feel forced.
We keep trying to build systems that make that easier. But it starts with us figuring out how to stay close while being apart.
Most of the year, we’re scattered across countries and calendars. But a few days together, a few stories shared over sugar and coffee - somehow, it resets the whole thing.
One week a year. Enough to remember what we’re building, and who we’re building it with.